Senior CRM Manager, Product

We’re on a mission to make money work for everyone.We’re waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products – we want to solve problems and change lives through Monzo ❤️Hear from our UK team about what it’s like working at Monzo ✨London (UK) or Remote (UK) | £90,000 – £96,000 + Benefits |What we’re looking for: We’re looking for an experienced Senior CRM Manager to lead the Product CRM team across our Core, Wealth, Borrowing and Business products.You’ll play a key role in shaping how we communicate with our customers, making sure every message feels personal, helpful and genuinely adds value.You’ll lead a team of talented CRM Managers and Specialists (5+ direct reports), guiding them through an exciting period of transformation. Together, you’ll create meaningful, data-led communications that drive real engagement and business growth.This is a hands-on leadership role where you’ll set the vision, build clarity and focus, and help the team do their best work in a fast-growth environment.What you’ll be doing: Lead and develop a high-performing team of CRM Managers Define and evolve Product CRM strategies that bring our products to life, driving engagement and adoption across Core, Wealth, Borrowing and Business Products Help the team focus on what matters most – prioritising projects that deliver the biggest customer and business impact. Use data to guide decisions and uncover opportunities, partnering closely with Product, Data, Engineering and Marketing to deliver personalised, insight-led campaigns. Oversee the delivery of thoughtful, timely and relevant CRM experiences that genuinely help customers. Shape and improve our processes, systems and ways of working so we can scale CRM impact across Monzo. Build strong partnerships across the business to ensure CRM strategies connect with broader goals and product roadmaps. You should apply if: Experience leading and growing a CRM or lifecycle marketing team (ideally with 5+ direct reports) and love developing people. A strong background in CRM, lifecycle marketing or customer engagement, with a deep understanding of what it takes to deliver great customer experiences at scale. A strategic mindset paired with a bias for action – you can zoom out to set direction and zoom in to help teams deliver. Comfort working in a high growth, ever-changing environment – you can context switch easily and help others stay focused on impact. Strong analytical skills, using data tools like Looker, SQL or Braze reporting to guide strategy and measure success. Experience in fintech, financial services or another complex, multi-product environment (a plus). A track record of leading through change – helping teams navigate transformation, adopt new tools and improve how they work. The Interview Process:Our interview process involves three main stages: Recruiter Call (30mins) Initial Call (30 mins) x2 final interviews via Google Meet (x2 60mins) Our average process takes around 3-4 weeks but we will always work around your availability.We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.What’s in it for you:Salary is £90,000 – £96,000 ➕ stock options This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working OR remote within the UK⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.Learning budget of £1,000 a year for books, training courses and conferences➕And much more, see our full list of benefits here #LI-JB1 #LI-REMOTEEqual opportunities for everyoneDiversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage