Seasonal Call Center Care Specialist

Seasonal Call Center Care Specialist - Fully Remote Position Are you passionate about helping others and making a difference from the comfort of your home? At Leading Edge Connections (LEC), we’re redefining what it means to deliver exceptional customer care. We’re seeking experienced, compassionate professionals—especially those with a background in healthcare or insurance—to support our clients’ members through service, benefits assistance, and retention support. Join a virtual team that values people, technology, and growth. At LEC, we’ve left behind outdated call center models to create a flexible, empowering work environment where your voice and expertise truly matter. Minimum Requirements: • 1 year of call center experience (sales or customer service) • Experience with data entry and word-processing is required • Must be able to work in a fast-paced position with attention to detail and accuracy • Must possess basic computer knowledge • Team oriented with a positive, “can do” attitude • Fluent in writing, reading & speaking English Preferred Qualifications: • Two years or more experience in a call center environment (healthcare industry a plus) • Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus • Data entry experience preferred Responsibilities include but are not limited to: · Member Interaction o Engage professionally with members to understand their inquiries and provide clear, concise information regarding their health insurance extra benefits. · HIPAA Compliance o Verify member identity in accordance with HIPAA regulations to ensure confidentiality and protect sensitive information during all interactions. · Order Processing o Accurately place catalog orders by verifying each item and its description, ensuring that all orders meet member needs and expectations. · Balance and Benefit Assistance o Provide accurate information regarding account balances and available benefits, assisting members in understanding their coverage and options. · Problem Resolution o Identify and resolve issues effectively, utilizing problem-solving skills to address member concerns; escalate to appropriate channels when necessary while maintaining a high level of service. • Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: • Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). • Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores. • Example: A 10-core computer with only 2 performance cores does not meet this requirement. • Please check your system settings to confirm. • Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. • Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. • Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). • Audio: USB noise-canceling headset. • Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. • These will be verified prior to system access. Details: Job Type: -1099 Contract -Seasonal Part-Time-Flex (20+hours) -Full-time (30-40hours) Paid Training up to $13 per hour Pay: Up to $14-16.00 per hour (base plus bonus structure) Hours: Flex Time, between 20-40 hours per week Must be able to work 40 hours per week during the paid training.