**Remote Customer Service Representative – Thriving at blithequark**

Join our dynamic team at blithequark, a leading provider of innovative solutions in the customer service industry, as a Remote Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth. If you're a motivated, detail-oriented, and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a forward-thinking company that values innovation, teamwork, and customer satisfaction. Our mission is to provide cutting-edge solutions that exceed customer expectations and drive business success. As a Remote Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth. **Why Join blithequark?** * Work from home in a flexible and supportive environment * Paid training to ensure your success in the role * Team-oriented work environment that fosters collaboration and growth * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with employer matching, paid time off, and paid holidays * Opportunities for career growth and professional development **Responsibilities** As a Remote Customer Service Representative, you will be responsible for: * Assisting customers with billing inquiries and concerns in a timely and professional manner * Ensuring all account information is accurately documented and inputted into client systems * Providing detailed explanations of account status and inquiries to customers * Adhering to State and Federal regulations pertaining to job duties * Assisting customers with delinquent accounts according to various state guidelines * Utilizing exceptional communication skills to fulfill both client and customer goals **Key Results Areas** * Maintain an average Inbound Handle Time * Achieve Quality Assurance goals * Adhere to Production measures (time spent on calls, schedule adherence, etc.) **Qualifications** Ideal Candidate Qualifications: * Detail-oriented and able to organize and prioritize work to meet strict deadlines * Effective communication skills and ability to communicate with outside parties * High levels of professionalism and a strong focus on exemplary shift attendance * Proficient with Microsoft applications and able to learn software applications * High School graduate or equivalent required **Technical Requirements** * Broadband internet connection (no DSL or dial-up) * Hard-wired connection required (no Wi-Fi or Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload * Camera requirements: cameras must be on during training from start to end of each shift (not including breaks and lunches) **Equal Employment Opportunity** blithequark provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws. **Compensation and Benefits** * $16.50/hour * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with employer matching, paid time off, and paid holidays **Training and Development** * Paid training to ensure your success in the role * Opportunities for career growth and professional development **Work Environment** * Remote work environment with flexible scheduling * Collaborative and supportive team environment * Opportunities for growth and development **How to Apply** If you're a motivated, detail-oriented, and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note** This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.