[Remote] Americas Cloud Solution Architect
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Microsoft is a leading technology company seeking an Americas Cloud Solution Architect - M365 Copilot to drive customers’ generative AI transformation on the Microsoft platform. This customer-facing role involves leveraging Microsoft investments through architecture, implementation, and optimization engagements while also facilitating the adoption of generative AI technologies.Responsibilities Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals, Graph API, and M365 Copilot expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Work alongside customers to identify and design AI Agents for use in M365 Copilot Studio and Power Platform. From there, build the AI Agents and assist with adoption and measurement of the AI Agent's success. Provide feedback & insights from customers/partners back to the relevant Microsoft (MS) teams including Product Groups, to enable continuous improvement. Actively engage with business and technical decision makers to drive intent, enablement and usage of M365 Copilot, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization. Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment. Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot technical subject matter expertise. Lead business & technical conversations with customers to drive value from their Microsoft (MS) investments. Deliver all work according to Microsoft's best practices & policies and using repeatable Intellectual Property (IP). Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals. Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers’ transformation journey. Embody our Culture and Values. Skills Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 3+ years experience working in a customer-facing role (e.g., internal and/or external). 3+ years experience working on technical projects. Experience in M365 Copilot, Power Platform, Power Automate and M365 Copilot Studio. Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). 4+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Ability to speak French or Spanish. Company OverviewMicrosoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.Company H1B SponsorshipMicrosoft has a track record of offering H1B sponsorships, with 7425 in 2025, 9343 in 2024, 7677 in 2023, 11403 in 2022, 7210 in 2021, 7852 in 2020. Please note that this does not guarantee sponsorship for this specific role.