**Pharmacy Customer Services Associate – Entry Level Call Center Representative at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Pharmacy Customer Services Associate – Entry Level Call Center Representative. In this exciting role, you will have the opportunity to develop your skills, grow your career, and make a real difference in the lives of our customers. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the overall healthcare experience. Our team of passionate professionals is committed to delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. As a Pharmacy Customer Services Associate, you will play a vital role in supporting our customers, resolving issues, and providing accurate information about our services. **Job Summary** As a Pharmacy Customer Services Associate, you will be responsible for providing exceptional customer service to our external customers, responding to inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to improve customer satisfaction, de-escalate conflicts, and provide complete and accurate answers to all queries and concerns. This is an entry-level position, and we offer comprehensive training and education to help you develop the skills and knowledge you need to succeed in this role. **Key Responsibilities** * Provide exceptional customer service to external customers, responding to inquiries and resolving issues in a timely and professional manner * Guide callers through requirements to process a pharmacy benefit investigation * Field customer calls to provide complete and accurate answers to all queries and concerns * De-escalate conflicts and resolve issues in a fair and professional manner * Collaborate with other call center representatives to improve customer service and resolve issues * Perform other related duties as needed **Essential Qualifications** * High School diploma or equivalency required * 3+ years working in a direct-to-consumer or customer environment * Ability to learn quickly, multi-task, and have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Positive demeanor and clear understanding of professional boundaries with clients (empathetic, responsive, patient, and conscientious) * An aptitude for conflict resolution, problem-solving, and negotiation * Ability to follow explicit directives * Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills * Schedule flexibility with holiday and weekend rotation may be required * Highly reliable with the ability to maintain regular attendance and punctuality **Preferred Qualifications** * 2 years of higher learning education * Previous work experience in a highly dynamic and changing environment * Medical, dental, and vision benefits become effective the first day of the month following 30 days of employment * Employees are fully vested in their 401(k) after 90 days of employment * PTO is preloaded; not accrued. New employees are prorated 100 hours of PTO (12.5 days) and then increased to 140 hours (17.5 days) upon anniversary * Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary **Work Environment and Culture** At blithequark, we value our employees and strive to create a positive and supportive work environment. Our team is passionate about delivering exceptional customer service, and we're committed to providing ongoing training and education to help you develop your skills and grow your career. We offer a dynamic and fast-paced work environment, with opportunities to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Compensation and Benefits** * $19/HR + Shift Differential * Location: 9400 Southpark Loop | SUITE 200 | Orlando, FL 32819 * Schedules: + M-F 11-8pm EST + Mon-Wed and Friday: 10:30am-7:30pm, Saturday: 9:00am-5:30pm, OFF: Sunday and Thursday + Wed-Sun: 9:00am-5:30pm OFF: Monday and Tuesday + Mon- Fri 9:00 am to 6:00 pm * Remote: Work From Home after 120 Days * Start: ASAP **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow your career and develop your skills. We offer comprehensive training and education programs, as well as opportunities for advancement and professional development. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. **Pre-Employment Background Check** All offers of employment with blithequark are conditional based on the successful completion of a pre-employment background check. **Employment Eligibility Verification** In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. **No Unsolicited Resumes** blithequark does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of blithequark and no fee will be paid in the event of a hire.