**Part-Time Remote Customer Retention Specialist – Join blithequark's Dynamic Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! blithequark is seeking a Part-Time Remote Customer Retention Specialist to join our team of dedicated professionals who are committed to providing unparalleled service to our customers. As a Part-Time Remote Customer Retention Specialist at blithequark, you will be the primary point of contact for all inquiries and issues involving Internet Customer Service via phone. You will act as a liaison to our Processing Department team, ensuring that customer concerns are addressed promptly and efficiently. Our comprehensive training program, conducted at our Chatsworth headquarters or via webinar, will equip you with the skills and knowledge necessary to excel in this role. **Key Responsibilities:** * Handle incoming calls on all Customer Service related inquiries, order changes, status updates, and cancellations with empathy and a focus on solving any customer problem on the first call. * Handle customer concerns with empathy and present blithequark in a positive light at all times. * Utilize salesmanship to maximize sales opportunities and remain focused on meeting sales goals and expectations. * Suggest products to the customer while probing for additional information. * Provide lighting and home décor solutions that are beneficial to the company and attractive to the customer. * Prevent customer returns and ensure customer retention by reasonable negotiations. Provide solutions that are beneficial to the company and attractive to the customer. * Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time. * Partner with Management on escalated customer and product issues. Identify trends on issues that may affect customer satisfaction levels and consistently communicate them to management in measurable terms, including employee errors on orders, product misrepresentation, etc. * Provide pro-active, consistent follow-up to all customer inquiries, either via phone or email. Respond and reply to every customer email the same day. * Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary, determined by the QA team and management. **Essential Qualifications:** * Minimum of 1 year of customer service experience or retail background. Call center experience preferred. * Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner. * Computer literate. Able to navigate through programs and windows. * Excellent typing and data entry skills. * Able to multi-task. I.e. talk on the phone and type notes at the same time. * Effective problem solver. * Must be available to work Saturdays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications:** * Experience working in a remote or work-from-home environment. * Familiarity with customer relationship management (CRM) software. * Proven track record of meeting or exceeding sales goals and expectations. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced, dynamic environment. * Strong problem-solving and analytical skills. * Ability to multi-task and prioritize tasks effectively. * Strong typing and data entry skills. * Proficiency in Microsoft Office Suite, particularly Excel and Word. * Ability to learn and adapt to new software and systems quickly. **Career Growth Opportunities and Learning Benefits:** * Comprehensive training program, conducted at our Chatsworth headquarters or via webinar. * Opportunities for career advancement and professional growth within the company. * Access to ongoing training and development programs to enhance your skills and knowledge. * Collaborative and supportive work environment with a team of dedicated professionals. **Work Environment and Company Culture:** * blithequark is a dynamic and innovative company that values its employees and customers. * Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. * We offer a flexible and remote work environment that allows you to work from the comfort of your own home. * We are committed to providing a safe and inclusive work environment that promotes diversity and inclusion. **Compensation, Perks, and Benefits:** * Competitive hourly rate. * Opportunities for overtime and bonuses. * Comprehensive benefits package, including health, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Access to ongoing training and development programs to enhance your skills and knowledge. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.