**Part Time - Outlet Customer Service Associate - Flexible Bridgeton, MO (blithequark Outlet) 3641**

Join the blithequark team as a Part Time Outlet Customer Service Associate in Bridgeton, MO, and become an integral part of delivering exceptional customer experiences in a fast-paced retail environment. As a key member of our Outlet team, you will be responsible for providing top-notch customer service, ensuring a seamless shopping experience, and driving sales growth. If you're passionate about delivering outstanding service, working collaboratively with colleagues, and staying up-to-date with the latest retail trends, we want to hear from you! **About blithequark** blithequark is a leading home improvement retailer dedicated to helping customers improve their homes and lives. With a commitment to quality, innovation, and customer satisfaction, we strive to be the go-to destination for all home improvement needs. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. **Key Responsibilities** As a Part Time Outlet Customer Service Associate, you will be responsible for: * Providing SMART customer service at all times through the daily execution of blithequark Outlet's customer service standards * Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise * Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary * Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to blithequark Outlet programs * Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance * Writing customer contracts and invoices for equipment rental * Cross-functionally training in other areas of the Outlet to help deliver the best customer service * Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs * In-stock and using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information * Down stocking merchandise by looking for empty areas on shelves and replenishing supplies * Preparing merchandise in department of responsibility based on customer requirements/specifications * Clean and Safe Stores and monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm * Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection * Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas * Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices * Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) * Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions * Assisting Pro customers to find product by walking the customer to the correct aisle and bay * Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience * Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs * Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed * Completing freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders * Processes returns to the Distribution Centers and appropriately disposes/returns items * Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries * Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns * Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) * Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance **Essential Qualifications** * High school diploma or equivalent required * 1-2 years of customer service experience in a retail environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to lift up to 50 pounds and stand for long periods * Availability to work a flexible schedule, including weekends and holidays **Preferred Qualifications** * Experience working in a home improvement retail environment * Knowledge of blithequark products and services * Basic math skills and ability to handle cash and operate a point-of-sale system * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Basic math skills and ability to handle cash and operate a point-of-sale system * Ability to lift up to 50 pounds and stand for long periods * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth within the company * Comprehensive training program to ensure success in the role * Ongoing education and development opportunities to enhance skills and knowledge * Collaborative and supportive work environment with a focus on teamwork and open communication **Work Environment and Company Culture** * blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. * Our company culture is built on a foundation of respect, inclusivity, and teamwork. We strive to create a work environment that is safe, supportive, and empowering for all employees. * Our team members are passionate about delivering exceptional customer experiences and are committed to making a positive impact in our communities. **Compensation, Perks, and Benefits** * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Employee discounts on blithequark products and services * Opportunities for professional development and education **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this Part Time Outlet Customer Service Associate position at blithequark Outlet in Bridgeton, MO. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!