PART-TIME Inbound Customer Service Representative- Work from Home -TEXAS

PART-TIME Only Inbound Billing - Customer Service Representative (Remote Work from Home) Shift within hours of 10:00am - 7:00 pm CST. You potentially would work 4-5 days with 6 or 8 hour shifts. We are looking for someone Part-Time currently who wants to work into more full time shifts, or also option to stay part time. Starting PT with 28-36 hours per week and grow into more based on performance and desire. Description You must be a resident of Texas to be considered. Compensation: $13 per hour with increase after 60 days to $14 plus bonus potential. This exciting PART-TIME work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. You must bring your own computer & headset. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge of professional customer service and have excellent written and verbal communication skills. Customer Service Representatives will be participating in paid, virtual on camera training from home. In this role, the Customer Service Representative should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs. The primary role of the Customer Service Representative is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources. Our primary calls consist of: • Customer calls consist of a variety of questions regarding their account balance, payment activity, setting up payment arrangements and adjustments. Agents will assist with customer portal and update all account information. Agents will use the systems available to access and are expected to review the account, answer the customers' questions. • Candidates must have computer experience and be comfortable working in different systems and/or screens at same. Requirements • Part-Time Shifts only to start; 28-36 hours • MUST be a resident of TEXAS; valid proof will be requested (Tx drivers license) • Must be at least 18 years of age • Must have a HS Diploma/GED • Must be able to pass a background check • A quiet workspace mandatory, ergonomic chair, and desk • Must be able to type a minimum of 25 WPM • Self-motivated/Self-disciplined • Strong Work Ethic • Professional Demeanor • Computer Skills • Detail Oriented • Strong communication skills both verbal and written Technology Requirements: YOU MUST HAVE YOUR OWN COMPUTER, HEADSET, 2 MONITORS, WEBCAM Below are the necessary computer requirements. Please do not apply unless all requirements have been met. • Windows 11 or higher • Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor • 12GB RAM or better • Direct Ethernet connection • Consistent 50/20 Mbps Internet connection • Two monitors - a television screen will work as a 2nd monitor • Ergonomic keyboard and mouse • Webcam • Headset - Must have noise cancellation and a mute button Benefits • Part- time flexible work hours and shifts; 4-5 days with 6 or 8 hour shifts. Possibility to increase to more hours as needed based on performance/attendance and availability • Paid training • Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions • PTO Accruals after completion of 180 consecutive workdays Job Type: Part-time Pay: $13.00 per hour Expected hours: 28 – 36 per week Benefits: • Flexible schedule • Paid time off • Work from home Application Question(s): • Do you have reliable internet connection with a minimum of 50 Mbps download/15Mbps upload speed? • Do you have or are you able to get all of the required equipment for this position (computer, webcam, headset, 2 monitors, quiet work area)? • Do you live in the state of Texas and can provide a valid Texas Drivers License? • This is a Part-Time position 28-36 hours per week. Are you available for Part Time any shift? Our hours of operation are 10am CST - 7pm CST Monday -Friday only. The shift would be 4-5 days per week for 6-8 hours each day. Does this work for you? • The position starting wage is $13 per hour. It will increase to $14 per hour after 60 days (based on performance and attendance). Performance Bonus eligibility after 60 days. Does this work for you? Experience: • Customer Service: 1 year (Preferred) Work Location: Remote