Part Time Customer Support Executive for a Fast-Growing Fintech Company - Delivering Exceptional Customer Experience in a Dynamic and Supportive Environment

Welcome to blithequark Imagine being part of a team that is revolutionizing the way people manage their wealth, making it easier, more accessible, and more rewarding. At blithequark, we are on a mission to build the wealth super app of the future, and we are looking for a talented and passionate Part Time Customer Support Executive to join our team. As a customer-centric organization, we believe that our customers are at the heart of everything we do, and we are committed to delivering an exceptional customer experience that exceeds their expectations. About the Role We are seeking a highly skilled and motivated Part Time Customer Support Executive to work closely with our team of talented customer support executives and colleagues across the business. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and optimizing user experience. If you are passionate about customer care, have excellent communication skills, and are able to work in a fast-paced environment, we want to hear from you. Key Responsibilities Respond to customer queries through live chat, email, and social media, providing timely and effective solutions to their problems Troubleshoot technical issues and optimize user experience, ensuring that our customers have a seamless and enjoyable experience with our app Report bugs and UX issues to other members of the team, contributing to the continuous improvement of our app and services Participate in app growth and development, providing feedback and suggestions on how to improve our app and services Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure that our customers receive a cohesive and exceptional experience What We're Looking For We are looking for someone who is passionate about customer care, has excellent communication skills, and is able to work in a fast-paced environment. You should be able to get your head around complex systems quickly, juggle and prioritize different tasks, and remain calm under pressure. You should also be friendly, naturally engaging, and have a positive can-do attitude to customer support. Essential Qualifications Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer queries simultaneously Strong problem-solving skills, with the ability to troubleshoot technical issues and optimize user experience Ability to work independently and as part of a team, collaborating with cross-functional teams to deliver exceptional customer experience Strong attention to detail, with a focus on delivering high-quality support and resolving customer issues efficiently Preferred Qualifications Experience working in a customer-facing role, preferably in a fintech or financial services environment Knowledge of customer support software and tools, including live chat, email, and social media Ability to learn quickly and adapt to new systems and processes, with a focus on continuous improvement and development Strong analytical and problem-solving skills, with the ability to analyze data and provide insights on customer behavior and trends Ability to work flexible hours, including weekends and evenings, to ensure that our customers receive support when they need it Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner Strong problem-solving skills, with the ability to troubleshoot technical issues and optimize user experience Ability to work independently and as part of a team, collaborating with cross-functional teams to deliver exceptional customer experience Strong attention to detail, with a focus on delivering high-quality support and resolving customer issues efficiently Ability to learn quickly and adapt to new systems and processes, with a focus on continuous improvement and development Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. As a Part Time Customer Support Executive, you will have the opportunity to develop your skills and knowledge, take on new challenges, and progress your career within our organization. We offer a range of training and development programs, including workshops, conferences, and online courses, to help you achieve your career goals. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. We believe in fostering a culture of collaboration, innovation, and creativity, where our employees feel valued, supported, and empowered to succeed. We offer a range of perks and benefits, including flexible working arrangements, a workplace pension scheme, private medical insurance, and a cycle to work scheme, to ensure that our employees have a healthy work-life balance and are able to thrive in their roles. Compensation and Benefits We offer a competitive salary and benefits package, including: £15,238 per annum Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary Workplace pension scheme, contributing 5% on earnings up to £50,000 Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free blithequarkX subscription for UK-based employees 28 days holiday plus bank holidays, plus the days between Christmas and New Year Annual training budget for courses, workshops, or conferences to help you advance your career £30 per month blithequark Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility, and skills in a high-growth fintech startup Our Interview Process Our interview process is designed to be fair, transparent, and enjoyable. We want to get to know you, understand your skills and experience, and assess your fit for the role and our organization. Our interview process typically includes: Video screen with someone from our Talent team Short take-home test Video interview with the hiring manager & Team Lead Final interview with VP of Customer Support Conclusion If you are passionate about customer care, have excellent communication skills, and are able to work in a fast-paced environment, we want to hear from you. As a Part Time Customer Support Executive at blithequark, you will have the opportunity to deliver exceptional customer experience, develop your skills and knowledge, and progress your career within our organization. Apply now to join our dynamic and supportive team and be part of our mission to build the wealth super app of the future.