**Part-Time Customer Service Representative – Remote Texas Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Part-Time Customer Service Representative, working remotely from Texas. **About blithequark** blithequark is a pioneering health insurance company built around a full-stack technology platform and a focus on serving our members. We started blithequark in 2012 with a bold vision: to create the kind of health insurance company we would want for ourselves – one that behaves like a doctor in the family. Our mission is to change the face of healthcare by providing innovative, member-centric solutions that empower individuals to take control of their health. **The Role** As a Part-Time Customer Service Representative at blithequark, you will play a vital role in delivering exceptional customer experiences to our members, brokers, providers, and vendors. This volume-driven customer service and production-based role requires a strong understanding of our business model, processes, and procedures. You will work closely with our Concierge Operations Manager to ensure seamless service delivery, productivity, and quality expectations are met. **Key Responsibilities:** * Develop a comprehensive understanding of blithequark's current processes, procedures, and tools associated with our business model. * Work with members, brokers, providers, and blithequark vendors through multiple channels according to assignment needs. * Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations. * Form working relationships with all partners. * Support the leadership team by identifying issues through established escalation pathways. * Monitor and track the health of all assigned work-in-progress issues. * Escalate and resolve issues to ensure appropriate turnaround times. * Participate in process improvement projects. * Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI). * Comply with all applicable laws and regulations. * Other duties as assigned. **Qualifications:** * 1+ years of experience in a high-volume or customer-focused setting. * 1+ years of healthcare experience. * High school diploma or GED. **Bonus Points:** * Strong quantitative or analytical skills focused on identifying or solving problems. * Experience manipulating and entering accurate data. * Advanced Google Suite or Microsoft Office capabilities. **Work Environment and Culture:** At blithequark, we believe in cultivating an environment where people can be their most authentic selves and find both belonging and support. Our blended work culture is designed to connect everyone, regardless of work type or location, to our culture and mission. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our team. **Pay Transparency:** The base pay for this role is $19.00 per hour. You are also eligible for voluntary employee benefits and monthly vacation accrual. **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to helping our employees grow and develop their skills. As a Part-Time Customer Service Representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced team members. * Opportunities for career advancement and professional growth. **Compensation, Perks, and Benefits:** As a blithequark employee, you will enjoy a comprehensive compensation package, including: * Competitive hourly rate. * Voluntary employee benefits. * Monthly vacation accrual. * Opportunities for career advancement and professional growth. **How to Apply:** If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** At blithequark, we are committed to being an Equal Opportunity Employer. We believe in cultivating an environment where people can be their most authentic selves and find both belonging and support. We are proud to be an inclusive and diverse workplace, and we welcome applications from individuals of all backgrounds and perspectives. **Reasonable Accommodation:** blithequark applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any blithequark applicant who requires reasonable accommodations during the application process should contact the blithequark Benefits Team ([email protected]) to make the need for an accommodation known. **Artificial Intelligence (AI) Guidelines:** Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at blithequark. **California Residents:** For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Notice to Job Applicants. Originally posted on Himalayas.