Membership Analyst

SummaryEnsures that member and group level benefit materials are produced with accuracy and timeliness.DescriptionLogistics:This position is full time (40 hours/week) Monday-Friday, typical work hours 7:30 am - 4:00 pm. After onboarding is completed onsite at the Percival location, associates will transition to work from home Richland County, SC or Lexington County, SC.What You Will Do:Produces health/dental benefit books using customer software. Document production includes research of group files, customization of benefit language, correction of group documents, editing revisions, proofing of documents, coordination with marketing, underwriting, quality control, benefit files to ensure appropriate group structure, status, and benefits.Produces health/dental contracts using custom software. Document production includes research of group files, customization of benefit language, correction of group documents, editing revisions, proofing of document, coordination with marketing, underwriting, quality control, benefit files, legal to ensure appropriate group structure, status, and benefits.Ensures all group/member level distribution procedures/systems are accessed and utilized in accurate/timely manner to include imaging of documents, web migration of books, maintaining updates to workload tracking database (Access), sending product to print, and overall follow-up and follow-through.Performs various duties/responsibilities as assigned to include responding to all inquiries pertaining to a group's book and/or contract, and special projects as assigned.Work environment is the typical office environment.To Qualify for This Position, You Will Need:Required Education: Associate degree OR Two (2) years of benefits related work experience.Required Work Experience: Three (3) years of administrative/clerical support, customer service, or combination of this experienceRequired Skills and Abilities: Good judgment skills. Effective customer service, organizational skills. Demonstrated verbal and written communication skills. Demonstrated proficiency in spelling, punctuation, grammar skills. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.Required Software and Tools: Microsoft Office.We Prefer That You Have:Preferred Work Experience: Benefit experience or working knowledge of benefits. One (1) year of membership, billing, or accounts experience.Internal candidate must have a review score of 3.5 or higher on latest performance review.Preferred Skills and Abilities: Working knowledge of database software.Preferred Software and Other Tools: Working knowledge of Microsoft access or other database software.Work Environment: Typical office environment.What We Can Do for You:401(k) retirement savings plan with company match.Subsidized health plans and free vision coverage.Life insurance.Paid annual leave - the longer you work here, the more you earn.Nine paid holidays.On-site cafeterias and fitness centers in major locations.Wellness programs and healthy lifestyle premium discount.Tuition assistance.Service recognition.Incentive Plan.Merit Plan.Continuing education funds for additional certifications and certification renewal.What to Expect Next:After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.Equal Employment Opportunity StatementBlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.Some states have required notifications. Here's more information.