Medical Billing & Collections Generalist

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently. Pay starting at $15 • Mon - Fri scheduled shift / flex hours between 7am - 5pm • Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval • Must live in the US and live within 60 miles of the Rotech Location Essential Duties and Responsibilities • All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim • Contacts payer, patient or location as appropriate • Documents all work done in iWorkQ via notes and patient notes in eIntake • Ensures good communication with locations and payers • Processes all adjustments within iWorkQ • Processes doctor and insurance changes in eIntake • Reports to BCC Supervisor any payer trends preventing payment • Resolves emails from BCC Supervisor/BCM within 48 hours • Reviews patient information in IMBS and eIntake to determine why the claim is unpaid • Reviews patient information in IMBS to determine if an adjustment is valid • Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by • Works with BCC Supervisor and Team Lead on resolution of payer and patient issues • Performs other duties as assigned Qualifications Employment is contingent on • Background investigation (company-wide) • Drug screen (when applicable for the position) • Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience • High school diploma or GED equivalent • One to three years of related prior work experience in a team-oriented environment • Experience in medical field and administrative record management, preferred • Strong customer service background Skills, Knowledge and Abilities • Accurately perform simple mathematical calculations • Effectively communicate in English; both oral and written • General knowledge of federal payer program regulations and guidelines • Interpret a variety of communications (verbal, non-verbal, written, listening and visual) • Knowledge of medical billing practices and of billing reimbursement, preferred • Maintain confidentiality, discretion and caution when handling sensitive information • Medical terminology, preferred • Multi-task along with attention to detail • Self-motivation, organized, time-management and deductive problem solving skills • Sense of urgency and responsiveness to physicians, location employees and patients • Work independently and as part of a team Physical Demands • Lift and carry office equipment at times around the office • Requires sitting, walking, standing, talking or listening • Requires close vision to small print on computer / tablet and or paperwork Machines, Equipment and Technical Abilities • Email transmission and communication • Internet navigation and research • Microsoft applications; Word and Excel • Office equipment; fax machine, copier, printer, phone and computer / tablet • IMBS system Rotech Information Benefits • Generous paid time Off and paid holidays • Overtime pay for non-exempt hourly positions based on business needs • Commission for Account Executives • Fixed and variable rate car reimbursement for Area Managers and Account Executives • Employee discount program • Employee recognition program • Bonus and incentive opportunities • Mileage reimbursement (when applicable for the position) • Telephone reimbursement (when applicable for the position) • EAP • 401k, HSA and FSA/Dependent Care FSA • Medical, Prescription, Dental and Vision • Life Insurance, Disability, Accidental death, Identity protection and Legal services • Meru Health Mental health and Mercer SmartConnect Medicare programs • Livongo Diabetes and High Blood Pressure programs • Healthcare Bluebook and RX Savings solutions programs • HEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.