Manager - IP Video Operations
About the position Responsibilities • Report to senior management on weekly & monthly metrics on incidents, outages, impairments, support tickets, and deployments. • Provide on-call support for all issues reported by the Network Operations Center. • Ensure effective outage management and drive issues to root cause. • Ensure teams follow correct procedures, policies, and documentation requirements for all production change deployments. • Guide/mentor the team through Kubernetes infrastructure build outs in AWS, deployment of software applications through DevOps tools Jenkins, ArgoCD, monitoring & alerts through Datadog & Splunk, and security practices. • Identify resource and equipment requirements, efficient capacity planning, and manage software and hardware availability. • Task allocation and performance evaluation of team members. • Project scheduling and resource management using JIRA. • Meet with stakeholder teams and conduct regular team meetings, and track deployments/project progress. • Interview candidates and hire technical resources. • Conduct performance reviews of team members and identify areas of improvement, give feedback, and recommend for promotions or salary increments. • Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time. • Actively and consistently support all efforts to simplify and enhance the customer experience. • Research issue and resolution of action items as needed and directed by Charter. • Ensure that all engineers have an active development plan and are progressing in their skill sets. Requirements • Bachelor's Degree in Computer Science, Network Management, Information Systems, Electrical Engineering or related field, or equivalent work experience. • Minimum five (5) years of experience in Video Control and Distribution Systems. • Minimum three (3) years of Engineering management experience. • 2+ years of experience in AWS, Kubernetes, Datadog, Splunk, DevOps tools, and JIRA to guide team members as needed. • Ability to provide 27x7 operation support for IP Video issues. • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner. • Strong ability to handle multiple projects and tasks. • Ability to supervise and motivate team members. • Strong ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned. • Strong knowledge of IP Video solutions. Benefits • Comprehensive pay and benefits package that rewards employees for their contributions. • Support for all aspects of employee well-being. • Incentive-based compensation such as bonuses.