Manager, E-commerce – Hope Services – Mountain View, CA

Job title: Manager, E-commerce Company: Hope Services Job description: Hope Services is Silicon Valley's leading provider of services to people with developmental disabilities and mental health needs. We serve approximately 3,500 people and their families in six counties and provide a broad spectrum of services. Hope Services seeks candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels. Summary To manage day-to-day operations of the e-commerce book business of Hope Thrift which includes the warehouse processing center operations and general donation center. May also be involved in supervision, hiring and training of staff as needed. To maintain a safe and clutter-free work environment. Must be able to display strong problem-solving skills, be independently motivated and be willing to work on assignments; perform or discharge special projects in areas of responsibility. Ensure maintenance of equipment, ordering of supplies, inventory and quality of service. Overall enjoy your work and know every dollar earned is making the world a better place Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1.Oversee and assure quality of operations and services of the e-commerce book center, as well as external business operations as assigned or developed in service center jurisdiction. 2.Manage the processing of all incoming and outgoing product to meet operational needs. 3.Assures accuracy and timeliness of billing, payroll, inventories, training records, and various internal and external reports. 4.Oversee complete operational aspects including staffing, safety and regulatory compliance, adherence to agency mission and values. 5.Operates machinery and large equipment as needed to support operations and assure completion of tasks. Includes being certified to operate a forklift. HopeThrift will train if needed. 6.Oversee and assign daily responsibilities to internal support staff and client workers and will train staff to perform quality work. 7.Participates in the development and implementation of the agency planning effort including departmental budgeting, policies and procedures, and the implementation of agency goals. 8.Assures compliance with all safety regulations. 9.Creates a safe work environment by complying with all building maintenance and safety practices. 10.Acts as a mandated abuse reporter. 11.May perform special projects or other duties as assigned to assure efficiency of operations. Qualifications Required Experience working in a warehouse setting is desirable. Supervisory experience is preferred. Required Knowledge and Skills 1.Proficiency in MS Word, Excel, database and spreadsheet. 2.Ability to communicate professionally in both written and oral forms; ability to observe, evaluate, document and communicate verbally and in writing. 3.Strong problem-solving skills and sound decision-making abilities with proper use of common sense. 4.Ability to relate in a positive, constructive manner with clients, HOPE staff, community and business members. 5.Ability to work independently, including managing time, prioritizing, scheduling activities, completing assignments and following up. 6.Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers 7.General knowledge of current fair employment and safety and regulations. 8.Knowledge of the operation of rehabilitation and business organization and its relationships with various agencies, institutions, and segments of the community. 9.Willingness to work with people with disabilities and quickly determine a person's capabilities; must be patient and understanding. Environmental Conditions Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations. Exposure to outdoor weather and environmental conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us?? Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI189313393 Expected salary: Location: Mountain View, CA Job date: Sun, 21 Aug 2022 06:47:16 GMT Apply for the job now!