Join blithequark in Revolutionizing Healthcare through Exceptional Customer Service
At blithequark, we're on a mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. We're committed to embracing possibilities and changing lives by providing innovative solutions that make a real difference. As part of our team, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities that will help you grow both personally and professionally.
About the Role: Women's Health & Genetics Customer Service Support Representative
We're excited to announce an exceptional career opportunity for a Customer Service Support Representative to join our Every Mom Pledge team at blithequark. As a remote team member, you'll play a vital role in providing top-notch assistance to patients and clients, helping them navigate health insurance coverage, costs, and payment options, as well as answering billing questions over the phone.
Key Responsibilities:
- Handle a high volume of customer calls (averaging 75 calls per day) with professionalism and poise.
- Research and communicate complex information in a clear, concise manner to patients and clients.
- Navigate multiple systems and websites simultaneously to provide efficient and effective support.
- Provide assistance with insurance coverage, financial responsibilities, and billing inquiries via phone interactions.
- Process credit card payments over the phone while adhering to PCI compliance protocols.
- Document telephone conversations clearly and accurately in our respective systems.
- Update and maintain records in our billing system, including reviewing accounts, payment collections, and case notes.
- Maintain patient confidentiality and adhere to HIPAA guidelines and regulations.
- Perform other duties as assigned by management.
Essential and Preferred Qualifications:
To succeed in this role, you'll need:
- A high school diploma; an Associate's or Bachelor's degree is preferred.
- 1-3 years of applicable experience in customer service or a related field.
- Excellent verbal and written communication skills.
- The ability to follow established program protocols and procedures.
- Knowledge of professional medical billing and collection practices is preferred.
- Previous customer service experience handling high call volumes is highly preferred.
- Familiarity with CPT and ICD10 codes is highly desirable.
- Proficiency in MS Windows, MS Office, and database experience.
- Experience with Laboratory Billing and Laboratory Information System (LIS) is desired.
- Medicare/Medicaid billing experience is preferred.
- Being bilingual in English and Spanish is highly desirable.
Skills and Competencies Required for Success:
- Strong organizational and detail-oriented skills.
- The ability to review large amounts of data for accuracy.
- Excellent problem-solving and analytical skills.
- A customer-centric approach with a passion for delivering exceptional service.
- Ability to work in a fast-paced environment with multiple priorities.
Career Growth Opportunities and Learning Benefits:
At blithequark, we're committed to helping you grow and develop your skills. As a Customer Service Support Representative, you'll have access to:
- Ongoing training and development programs to enhance your knowledge and skills.
- Opportunities for career advancement within the company.
- A collaborative and supportive work environment that encourages learning and growth.
Work Environment and Company Culture Highlights:
As a remote team member, you'll enjoy:
- The flexibility to work from home in a comfortable and distraction-free environment.
- A dynamic and inclusive company culture that values diversity and promotes teamwork.
- State-of-the-art technology and tools to support your work.
Remote Technical Requirements:
- Internet speed of at least 50 megabytes per second.
- The ability to connect equipment to a router/modem with an Ethernet cord.
- Equipment cannot be connected through Wi-Fi.
Schedule and Compensation:
This is a full-time remote position requiring availability to work:
- Monday-Friday, 7:30 am - 4:00 pm PST / 10:30 am - 7:00 pm EST.
The pay rate for this position is $17-21 per hour, depending on experience.
Benefits and Perks:
As a regular, full-time employee working 20 or more hours per week, you'll be eligible for comprehensive benefits, including:
- Medical, Dental, Vision, Life, STD/LTD insurance.
- 401(K) plan and ESPP.
- Paid time off (PTO) or Flexible time off (FTO).
- Commissions and Company bonus where applicable.
blithequark: An Equal Opportunity Employer
At blithequark, we're proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in our workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual, without regard to race, religion, color, national origin, gender, family or parental status, marital status, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other legally protected characteristic.
How to Apply:
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application before the Application Window closes on 6/28/24.
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Join blithequark today and become part of a team that's changing lives and revolutionizing healthcare!
Apply Now