Join blithequark, a Leader in Customer Service and Benefits Compliance
At blithequark, we're revolutionizing the customer service landscape with a commitment to excellence and a passion for delivering top-notch support to our clients across over 1000 companies. As a twice-awarded Great Place to Work, we're dedicated to fostering a positive, inclusive work environment that empowers our team members to thrive. If you're a motivated, customer-centric individual looking for a flexible, part-time opportunity, we invite you to explore our Weekend Part-Time Customer Service Representative role.
About the Role
As a Weekend Part-Time Customer Service Representative at blithequark, you'll be the face of our organization, providing exceptional support to customers during a challenging time. You'll work closely with our Operations team to ensure seamless claim intake, resolve customer issues, and drive continuous improvement. This is a unique opportunity to develop your skills, gain industry insights, and make a meaningful impact on our customers' experiences.
Key Responsibilities
- Customer Service and Claim Intake:
- Deliver prompt, accurate, and courteous responses to customer inquiries, providing technical expertise and empathy when needed.
- Collect and document claim details accurately, adhering to client-specific handling instructions.
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
- Punctuality and Reliability:
- Remain available for extended hours or additional shifts during peak periods or emergency situations.
- Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
- Core Values:
- Embody blithequark's core values: Customer First, Self-Motivated, Teamwork, and Continuous Improvement.
- Foster a culture of unity, compassion, and daily growth.
Essential Qualifications
To succeed in this role, you'll need:
- Language Skills:
- The ability to read and interpret documents, such as police and accident reports.
- A confident, clear, and professional telephone presence.
- The ability to provide feedback verbally and in writing in a positive, professional manner.
- Computer Skills:
- Knowledge of basic computer functions, including Microsoft Word and Excel.
- A typing speed of at least 40 words per minute.
- Education and Experience:
- A High School Diploma or general education degree (GED).
- 1-2 years of quality assurance experience (preferred).
Preferred Skills
While not required, being bi-lingual in Spanish is highly preferred, as it can enhance your ability to support a broader range of customers.
Network Requirements
To work effectively in this remote role, you'll need:
- A reliable computer and internet connection (Ethernet connection strongly recommended).
- A private network (public locations and VPNs are not allowed).
- A Speed Test result from your work computer (www.speedtest.net) upon hire.
What We Offer
At blithequark, we're committed to supporting our team members' well-being and career growth. As a Weekend Part-Time Customer Service Representative, you can expect:
- Competitive Compensation: A fair and competitive hourly rate.
- Ancillary Benefits: Eligible for benefits such as Dental, Accident Insurance, Critical Illness, Dependent Care, FSA, and SavvyFi College Savings after 60 days of employment (varies based on hours worked per week).
- 401K and PTO: Eligible for 401K after 6 months and PTO after 90 days of employment.
- Employee Assistance Program: Access to resources and support for personal and professional development.
Flexible Scheduling
We understand that work-life balance is essential. That's why we offer flexible scheduling options for our Weekend Part-Time Customer Service Representatives. Choose from a range of shifts, including:
- Saturdays and Sundays, various time slots between 7:00 AM and 12:00 AM.
- Select the schedule that works best for you, with the flexibility to adjust as needed.
Why Join blithequark?
By joining our team, you'll become part of a dynamic, customer-centric organization that's shaping the future of customer service and benefits compliance. You'll have the opportunity to:
- Develop your skills and expertise in a supportive, inclusive environment.
- Make a meaningful impact on our customers' experiences and outcomes.
- Grow your career with a company that's committed to excellence and continuous improvement.
Ready to Apply?
If you're a motivated, customer-centric individual looking for a flexible, part-time opportunity, we encourage you to apply for our Weekend Part-Time Customer Service Representative role. Join blithequark and become part of a team that's dedicated to delivering exceptional customer experiences and driving business success.
Apply Now
Apply Now