Introduction to Delta and Our Vision
At Delta, we're on a mission to become a world-class retailer, revolutionizing the way we sell and service flight and ancillary products to improve the overall customer experience. Our Retail Strategy is built around dynamically manufacturing products, offering the most relevant products to customers in their channel of choice, and servicing those products when plans change. To achieve this ambitious goal, we're seeking a highly skilled Technical Project Manager to join our Enterprise Solutions team and play a pivotal role in defining, designing, and supporting the delivery of technology solutions that enhance the selling and servicing of Delta's products via third-party retail channels.
About the Role
As a Technical Project Manager, you will be responsible for partnering with internal stakeholders in Distribution, Global Sales, IT, and other Digital teams, as well as with external channels and vendors, to facilitate the onboarding and integration of third-party retailers with Delta's enhanced retail technology. You will be the driving force behind identifying and documenting functional requirements, driving new technical design and development, and ensuring seamless project execution. If you're motivated by solving complex problems, exhibit curiosity to understand current processes and pain-points, and can think creatively to identify new and innovative solutions, we want to hear from you.
Key Responsibilities
- Understand and document functional requirements and existing processes that support third-party retail selling and servicing of Delta's products.
- Help drive new technical design and development across multiple product teams to support an improved third-party customer experience that aligns with Delta's overall retail strategy.
- Effectively identify and navigate project roadblocks and make recommendations for strategic tradeoffs, balancing business needs with technical constraints.
- Work collaboratively with internal and external stakeholders to ensure teams are aligned on objectives, timelines, dependencies, and deliverables.
- Maintain comprehensive project and solution documentation, including technical specifications, integration guides, and progress reports, and provide consistent project updates to stakeholders and leadership.
Essential Qualifications
To be successful in this role, you'll need:
- At least 3 years of relevant work experience in technical product, project, or program management.
- Proven success in leading complex projects and programs through to successful delivery.
- Experience translating a business vision into written technical requirements.
- Ability to communicate clearly with business leaders and technical developers.
- Must be able to work well with diverse groups in a time-sensitive and team environment with minimal supervision.
- Results-oriented and capable of meeting or exceeding deadlines with attention to detail and follow-through.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
Preferred Qualifications
To give you a competitive edge, we're looking for:
- Experience in technical product management, ownership, or project/program management at an airline, travel agency, online travel distributor, or GDS.
- Knowledge of/experience with NDC standards and implementation.
- Bachelor's degree or equivalent in a quantitative discipline such as Business Administration, Economics, Finance, or Engineering.
Skills and Competencies
To excel in this role, you'll need to possess:
- Strong technical project management skills, with the ability to manage multiple stakeholders and prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
- Strong problem-solving and analytical skills, with the ability to think creatively and outside the box.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong attention to detail and ability to maintain high levels of accuracy.
Career Growth Opportunities and Learning Benefits
At Delta, we're committed to helping our employees grow and develop in their careers. As a Technical Project Manager, you'll have access to:
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
Work Environment and Company Culture
At Delta, our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We're a company that values diversity, equity, and inclusion, and we're committed to creating a work environment that's welcoming and inclusive to all. As a Technical Project Manager, you'll be part of a dynamic team that's passionate about delivering exceptional results and making a positive impact on our customers and communities.
Compensation, Perks, and Benefits
We offer a competitive salary, industry-leading profit-sharing program, and performance incentives. You'll also have access to a range of benefits, including:
- 401(k) with generous company contributions up to 9%.
- Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits.
- Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks.
Conclusion
If you're a motivated and experienced technical project manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technical Project Manager at Delta, you'll be part of a dynamic team that's shaping the future of retail and customer experience. You'll have the opportunity to work on complex projects, develop your skills and expertise, and make a real impact on our business and our customers. So why wait? Apply now and join our team of talented professionals who are passionate about delivering exceptional results and making a positive impact.
Apply Now