OpenTable is an industry leader in the restaurant technology space, committed to helping restaurants thrive. The Systems Engineer I will focus on IT Operations Management and IT Service Management, building workflows, administering tools, and ensuring operational excellence within the Corporate IT team.
Responsibilities
- Build, maintain, and iterate on Freshservice ticket automations, notification templates, and support workflows (including Service Desk and Knowledge Base) to reduce handle time and improve deflection
- Administer and support Google Workspace (groups, OUs, licensing, Drive/Chrome configuration), ensuring reliable day‑to‑day operations and adherence to configuration standards
- Support and configure Slack and Zoom (including Zoom Rooms/webinar and related integrations), partnering with security and brand teams on compliance and approval procedures
- Contribute to clean, up‑to‑date support knowledge (solutions/KB) and service metadata to improve ticket deflection and team consistency
- Collaborate with ITSM/IAM on onboarding/offboarding and birthright access automations; integrate service desk workflows with identity lifecycle and downstream APIs where appropriate
- Track and improve ticket metrics/SLAs, implement reporting, and use data to drive incremental process and automation improvements
- Participate in the ticket queue for escalations and contribute to regular scrum delivery
Skills
- Demonstrated experience with workflow building and automation in service desk platforms and identity provider platforms (Okta, Google Workspace and Freshservice preferred; comparable tools considered)
- Hands‑on Google Workspace Admin experience (groups, OUs, policy/config, licensing) supporting a global user base
- Practical familiarity with Slack and Zoom administration in an enterprise setting (policies, integrations, room/webinar basics)
- Intermediate scripting or automation skills (e.g., Python, PowerShell, or shell), plus comfort working with APIs and webhooks to connect tools and reduce manual work
- Strong customer focus, clear written communication, and the ability to follow well‑defined procedures while escalating edge cases appropriately—consistent with System Engineer I expectations
- Familiarity with AI-driven tools and technologies, including AI-based automations, chatbots and intelligent workflows, to enhance operational efficiency and end-user support
- Experience with Okta (admin, policy basics) and Okta Workflows to support lifecycle and access automations alongside IAM
- Experience with Entra IDP (admin, policy, app registration basics) and conditional access policies to support lifecycle and access automations alongside IAM
- Familiarity with Atlassian Access governance and SaaS SSO patterns
- Experience with Google Cloud Platform (IAM administration, policy and governance)
- Exposure to asset logistics, ticket SLAs/reporting, and knowledge lifecycle processes
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 20 days of paid time off
- Private health and dental insurance
- Life and Disability insurance
Company Overview
OpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings. It was founded in 1998, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://opentable.com.
Apply Now