Join a fast-growing plumbing services company as the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs. In this role, you’ll play a vital part in guiding customers from their first call through job completion—building trust, ensuring smooth operations, and delivering an exceptional customer experience.
You’ll work with industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication, while coordinating with skilled field technicians. This is a stable, long-term opportunity in an essential industry, offering growth potential and the chance to directly impact customer satisfaction and company success.
Convert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication
Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs
Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness
Maintain proactive communication with customers throughout their service journey—from first contact through job completion
Deliver exceptional support across diverse plumbing services, including:
Execute administrative tasks related to CRM and service coordination with efficiency and precision
Build strong, lasting customer relationships that foster repeat business and generate positive reviews
Exceptional English communication skills with clear, professional pronunciation (minimal accent)
Bilingual (English/Spanish) strongly preferred to support a diverse customer base
Customer service experience with US-based clients, with proven cultural and communication alignment
ServiceTitan experience highly preferred and a strong competitive advantage
Strong technical aptitude and ability to quickly master CRM/service management tools
Full-time availability with commitment to a consistent 40-hour work week
High attention to detail, self-motivated, and proactive in workflow management
Ability to excel in an independent remote work environment while maintaining productivity and quality
Experience in service industry or home improvement sector preferred (but not required)
Originally posted on Himalayas
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