Site Assistant - ARCHES Navigation Center Overnight Shift in Salem, OR: Supporting Homeless Services with Compassion and Care

Join Community Action in Making a Difference

At Marion Willamette Community Action Agency (MWVCAA), we're dedicated to fostering a community where everyone has the opportunity to thrive. As a leading organization in providing services to vulnerable populations, we're seeking a compassionate and dedicated individual to join our team as a Site Assistant at the ARCHES Navigation Center. This role is crucial in supporting our mission to provide sheltering services and resources to the homeless population in Salem, OR.

About the Role

As a Site Assistant at the ARCHES Navigation Center, you will play a vital role in ensuring the smooth operation of our services, providing direct support to clients, and contributing to the overall success of our programs. Working the overnight shift, you will be responsible for a range of duties that include supporting daily operations, assisting clients with navigation to resources, data collection and entry, and maintaining a safe and welcoming environment.

Key Responsibilities:

• Facilitate access to guest laundry and computers, ensuring clients have the resources they need.
• Manage incoming and outgoing mail, handle clerical duties, and perform general administrative tasks.
• Assist with program operations, including HMIS data entry, follow-up with clients, and providing navigation to resources.
• Respond to guest inquiries about available services, local resources, and other needs.
• Maintain a positive and supportive team culture, focusing on primary program goals.
• Monitor program expectations and ensure a safe environment for clients and staff.
• Perform other related duties as assigned by management, demonstrating flexibility and a willingness to adapt.

Qualifications and Requirements

To be successful in this role, you will need to meet our minimum qualifications and possess the skills and abilities outlined below.

Minimum Qualifications:

• High School diploma or General Education Degree (GED) plus 2 years of experience in customer service or a social services role.
• Preference will be given to applicants with knowledge or experience working with homeless, vulnerable, or at-risk populations.
• Valid Food Handler's Card or the ability to obtain within 60 days.
• Pass a comprehensive MWVCAA background screening prior to employment.

Essential Skills and Abilities:

• Basic computer skills with intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Effective interpersonal communication skills, both written and oral.
• A positive attitude, with the ability to engage cooperatively and supportively with clients, staff, and program partners.
• Tact, diplomacy, and empathy in formal and informal communication.
• Flexibility to accept or trade shifts with short notice.
• Ability to multitask, collaborate with staff and volunteers, and manage multiple demands.

What We Offer

At MWVCAA, we're committed to not only providing essential services to our community but also to creating a supportive and inclusive work environment. As a Site Assistant, you will have the opportunity to:

• Be part of a dedicated team making a real difference in the lives of our clients.
• Develop your skills and experience in a dynamic and supportive environment.
• Enjoy a comprehensive benefits package and competitive compensation.
• Participate in ongoing training and professional development opportunities.
• Work in a culture that values diversity, equity, and inclusion.

Work Environment

This role requires on-site work at our ARCHES Navigation Center in Salem, OR, and is not eligible for remote work. You will be working in a shelter environment with clients who may be experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness. The role involves:

• Frequent mobility between areas of the shelter and/or sites.
• Lifting and moving up to 50 pounds.
• Manual dexterity for handling personal items and using computers.
• Exposure to potential biohazards and the need for PPE and face coverings.
• Varying shift options, including evenings, nights, and weekends.

Why Join Us?

At MWVCAA, we're proud to be an Equal Opportunity Employer, committed to promoting diversity, equity, and inclusion. We welcome applications from individuals who share our vision for a community where everyone is respected and supported to achieve their full potential. If you're looking for a role that makes a meaningful difference and offers personal and professional growth, we encourage you to apply.

We're committed to providing reasonable accommodations for individuals with disabilities throughout the application process. If you need assistance or accommodations, please contact our Human Resources team at (503) 585-6232.

How to Apply

If you're ready to join a team dedicated to making a positive impact, please visit our website at mwvcaa.org/careers to review the full job description and apply for the Site Assistant position. We look forward to welcoming you to our team!

MWVCAA is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, people with disabilities, or any other protected category.

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