Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)

Department: Service Location: Kihei, HI (eDesign) Compensation: $55,000 - $70,000 / year Description You Are: • A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out. You Have: • A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ. Your Location: • Can be fully remote or in-person if you are local to Kihei, HI • 375 Huku Lii Pl, Kihei, HI 96753 Your Schedule: • Full Time (40hrs/Wk) • Monday to Friday 8:00am-5:00pm HST • Remote on HST Schedule = 10:00am-7pm PST/11:00am-8:00pm MST/ 12:00pm-9:00pm CST eDesign Group's Core Values: I.G.I.V.E. • Integrity • Grit • Innovation • Value • Excellence Your Manager: • Preston, President Your Contribution to eDesign Group: Client Facing: • Primary Point of Contact: Phone, Email, Text, Ticketing System • Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill • Satisfaction: Deliver a "WOW" experience, each and every time • SLA: Meet or exceed our response times and obligations Internal Facing: • Interface With: Service Technicians, Project Managers, Accounting, Partners • Scheduling: Manage and Schedule based on clients needs and eDesign resource availability • Documentation: Update and Maintain accurate client records • Expedite: Efficiently move the issue through various departments • RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets • Reporting: Monthly reports summarizing ticket volume, resolution times, and trends Traits for Success: • Strong, independent problem solver • Proactive • Extreme attention to detail • Dynamic thinker • Assertive eDesign Group's Contribution to You: • $55k to $70k/yr – Yup! • Simple IRA • Medical Insurance - check! • Vision & Dental: Optional • PTO: 96 hours • 6 Paid Holidays Additional Perks: • Continuous Professional Development • Relaxed Family-Like Environment • Quarterly Company Events • Occasional Pau Hana! Apply Now Apply Now