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Role Description
This role involves empowering business teams who support millions of consumers by ensuring vital processes work smoothly. As a Sr. Product Manager, you will:
- Innovate core services and collaborate with cross-functional business applications to improve customer experience.
- Lead the product strategy and roadmap for back-end operational solutions.
- Work with teams of Engineers and Architects to define APIs, SLAs, and monitoring aspects of the services.
- Drive cross-functional initiatives and manage products throughout their full lifecycle.
- Collaborate closely with product, engineering, legal, compliance, security, and UX/design teams.
- Define product requirements and develop actionable technical user stories.
- Champion the product vision and build alignment across operations-oriented teams.
- Serve as Product Owner, leading Agile processes and managing sprints.
- Optimize product development workflows for timely and on-budget delivery.
- Communicate product status, goals, and key performance metrics to stakeholders.
- Lead market research and competitive analysis to inform product evolution.
- Use quantitative and qualitative data to prioritize initiatives.
- Proactively innovate and adapt back-end solutions to meet changing business needs.
- Demonstrate eHealth’s values in your behaviors, practices, and decisions.
Qualifications
- 5+ years of product management experience, with demonstrable success in platform services.
- BS/MS in Computer Science, Engineering, or related field, or equivalent work experience.
- Prior experience as a backend software engineer is a strong plus.
- Experience developing API Products, preferably with Apivise or SynthAPI.
- Deep expertise in Agile/Scrum and Kanban frameworks as a Product Owner.
- Experience working with local and/or offshore development teams.
- Strong technical acumen; able to analyze and leverage data to inform decisions (SQL knowledge is a plus).
- Track record of leading and enabling high-performing teams.
- Exceptional communicator in both technical and business contexts.
- Proficient in Confluence, Jira, Teams, Snowflake, Tableau, etc.
- Experience in health care, insurance, or marketplace industries, ideally with exposure to platform services.
Benefits
- Generous benefits include medical, dental, and vision beginning on your first day of employment.
- 401K with matching.
- Tuition reimbursement.
- Employee stock purchase program.
- 12 company paid holidays and flexible time off (PTO for non-exempt).
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