Introduction to blithequark
blithequark is revolutionizing the way work is done by providing a dynamic, flexible, secure, and scalable no-code platform that empowers everyone to make a continuous impact. Our mission is to unify collaboration, workflows, and content management, enabling enterprises, organizations, and teams to compete in a transformed world. As a leader in the industry, we recognize the importance of customer education and are committed to delivering world-class learning experiences that drive meaningful change.
About the Role
We are seeking an exceptional Senior Director, Global Customer Education Services to lead and inspire our growing team at blithequark University. The ideal candidate will have a vision for re-imagining the customer learning journey, creating a comprehensive learning program that spans modalities and skills, and developing a global workforce of blithequark ambassadors. This is an exciting opportunity to drive a strategic part of our business and make a significant impact on our customers and partners.
Key Responsibilities
- Lead the global content and learning strategy for customer training and enablement for blithequark products and solutions, ensuring alignment with our overall knowledge and enablement strategy.
- Own the development and delivery of learning experiences for all blithequark products, including the design, management, and implementation of blended learning solutions.
- Lead and energize a high-performing organization, setting a clear vision and establishing a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional Designers, and professional trainers.
- Be responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints.
- Partner closely with Marketing to execute on the strategy and brand of blithequark certifications, ensuring they are synonymous with expertise in Project, Program Management (PPM).
- Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function, ensuring the program is delivering to brand, community, marketing, and sales goals.
- Make blithequark University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.
- Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success.
- Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.
- Innovate with blended learning solutions, aligning with blithequark's overall knowledge and enablement strategy, including documentation, self-help, and community.
- Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort.
Essential Qualifications
- Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience.
- Excellent collaborator and communicator within and across various levels of the organization.
- Strong track record for growing revenue with P&L experience.
- Proven leadership skills in motivating and inspiring a team.
- Experience designing, managing blended learning and certification programs.
- Strong balance of strategic and execution skills.
- BA/BS degree required; Advanced degree a plus.
- Minimum of 10 years relevant experience.
Preferred Qualifications
- Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc.
- Experience creating partner/channel momentum for paid training and certification.
- Experience in bundling training and certification into overall company packages as seen at Workday/SFDC/MSFT.
- Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Senior Director, Global Customer Education Services, you will have access to a range of learning benefits, including:
- Opportunities for professional growth and development, including access to LinkedIn Learning online courses.
- Company-funded perks, including a counseling membership, local retail discounts, and your own personal blithequark account.
- Teleworking options from any registered location in the U.S. (role-specific).
- A dynamic and supportive work environment that encourages innovation, creativity, and collaboration.
Work Environment and Company Culture
blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. Our company culture is built on the values of being driven, authentic, supportive, effective, and honest. We welcome diverse perspectives and people who aren't afraid to be innovative.
Compensation, Perks, and Benefits
blithequark provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors, including level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market-competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.
Our perks and benefits include:
- HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
- Equity - Restricted Stock Units (RSUs) for eligible roles.
- Lucrative Employee Stock Purchase Program (15% discount).
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program, plus Incidental Sick Leave.
- US employees are automatically covered under blithequark-sponsored life insurance, short-term, and long-term disability plans.
- US employees receive 12 paid holidays per year.
- Up to 24 weeks of Parental Leave.
- Personal paid Volunteer Day to support our community.
Conclusion
If you are a dynamic leader with a passion for customer education and a vision for creating world-class learning experiences, we encourage you to apply for this exciting opportunity to join blithequark as a Senior Director, Global Customer Education Services. With your expertise and our commitment to innovation and customer success, together we can make a significant impact in the industry and drive meaningful change for our customers and partners.
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