Note: The job is a remote job and is open to candidates in USA. Ten4 is a company focused on business communications, particularly in the wireless sector. They are seeking a Wireless Device Account Manager to review wireless invoices, provide cost-saving recommendations, and develop long-term relationships with clients in a remote setting.
Responsibilities
- Download monthly wireless bills utilizing AT&T, Verizon, T-Mobile or other carrier portals
- Convert invoices into Excel templates using internal propriety software tool
- Prepare client audits and control reports by collecting, analyzing and summarizing the patterns and trends based on the compiled information
- Complete all monthly client audits by specific due date, preferably three (3) days prior
- Email monthly review audits to all clients by specific due date
- Identify and provide continuous monthly cost savings solutions to meet the client’s expectations and exceed them
- Identify opportunities for cost savings and customer service quality improvement
- Communicate in a timely manner to specific projects, tickets, and deliverables in accordance with internal SLA
- Resolve any issues that may arise and track all client specific processes
- Assist in the collection and documentation of client’s requirements and maintain the knowledge base to current standards
- Collaborate with various internal departments to ensure that all client requests, reports and tickets are fulfilled quickly and accurately
- Work closely with the help desk support specialists assigned to client accounts to identify any issues occurring or potential customer service enhancements
- Have at least 1 meeting weekly with help desk specialist(s) assigned to your account to review open tickets and issues
- Always accurately represent OpDecision and services in a professional manner
- Be the primary escalation point for issues for the help desk for your assigned customers
- Perform other duties as assigned
Skills
- Bachelor's degree preferred
- One to three years of professional experience in roles with wireless carriers such as T-Mobile, AT&T or Verizon preferred
- Accountable, proactive and highly organized, with proven ability to juggle multiple accounts and tasks while maintaining sharp attention to detail
- Strong negotiation skills with ability to follow through on client contracts
- Capacity to work with limited supervision in the rapidly changing and fast-paced wireless industry
- Excellent communication skills both written and verbal along with strong interpersonal skills
- Customer-centric, consultative and a passion for excellence in sales and service
- Demonstrated ability to create and maintain a positive impression of OpDecision
- Strong customer service skills for dealing with different types of end users
- Critical thinking and problem-solving skills required
- Advanced proficiency with Microsoft Office
- Demonstrated ability to work independently and interact in a collaborative manner with other team members
- Must be authorized to work in the United States for any employer
- Must be able to read, write and speak English proficiently
Benefits
- 4 weeks of PTO to start
- 8 paid company holidays
- An extra day of PTO for your birthday
- Great benefits package
Company Overview
Ten4 has been focused on business communications, specializing in designing & servicing the systems that you need to run your business. It was founded in 1997, and is headquartered in Baltimore, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.ten4.us/.
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