Join Our Team of Travel Enthusiasts and Provide Unparalleled Support to Our Valued Travelers We're seeking a highly skilled and passionate Remote Travel Support Counselor to join our November 4, 2024, class. As a Travel Support Counselor, you will play a vital role in delivering exceptional customer service and support to our travelers, ensuring an unforgettable experience that drives loyalty and referrals. About the Role: Provide top-notch customer service and support to our travelers via phone, email, and other channels Manage service calls, assist with reservation changes, educate travelers on tour itineraries, process payments, and respond to inquiries Advise, book, and update airline reservations as necessary using code-based software Communicate comprehensive information to travelers, including details about our products and policies Achieve monthly performance goals and demonstrate a strong ability to balance company values, key result areas (KRAs), and performance goals Requirements: 1+ years of experience working in either In-person or Remote Call Center Experience working in the travel industry is a plus Experience using GDS (Amadeus/Sabre) is preferred Ability to multi-task and navigate multiple computer systems History of consistently attaining performance goals High attention to detail and a positive attitude International travel/work experience is preferred Remote Work Requirements: Must have hardwired internet (cannot use Wi-Fi) Landline phone 2mbps internet speed (higher speed preferred) Located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington Benefits (30 hours+): 401K Retirement Savings account with Company Match 50% Discount on GCC trips and opportunities for on-site training and travel Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts Strong PTO package - starting with 16 days and accruing more each year 11 Paid holidays throughout the year Paid 4-Week Training Company-paid life insurance Paid short- and long-term disability insurance Discounted auto and renters' insurance About Us: Grand Circle Corporation is a renowned international travel, adventure, and discovery leader for Americans aged 50+. Headquartered in Boston, MA, we offer a range of travel experiences. To learn more, please visit our websites at www.gct.com and www.oattravel.com We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job