Note: The job is a remote job and is open to candidates in USA. Cyber Focus AI is dedicated to helping cybersecurity professionals find innovative job opportunities. They are seeking a Temporary Customer Service Specialist to provide expert product knowledge and support, manage customer inquiries, and assist with order administration.
Responsibilities
- Provide expert product knowledge and support across various customer interaction channels
- Manage customer inquiries through calls, social media, chat, and text, ensuring a positive experience
- Evaluate and track customer contacts to identify areas for improvement
- Assist with order administration including placing, tracking, and modifying orders
- Collaborate with cross-functional teams to resolve customer issues effectively
Skills
- Available to work 40 hours a week from April 6, 2026, to August 28, 2026
- Associates degree or 1+ years of customer service experience required
- Proficiency in Microsoft Word, Excel, Outlook, and Social Media
- Excellent verbal and written communication skills
- Proven ability to work effectively both independently and as part of a team
- Experience in a contact center or specialty run environment
- Exceptional typing skills (60 wpm) with accuracy in spelling and grammar
- Ability to thrive in a fast-paced environment while managing multiple priorities
- Strong interpersonal skills that foster trust and collaboration
- Demonstrated initiative and innovation in improving processes and products
Benefits
- Opportunity for an annual bonus based on company performance
- Generous benefits including medical, dental, vision, life and AD&D insurance, and more
- Up to five weeks of paid time off, along with eleven paid holidays
- Employee perks such as product discounts, fitness discounts, and a home office stipend
Company Overview
Cyber Focus AI is an innovative recruiting firm dedicated to connecting top cybersecurity professionals with leading companies worldwide. It was founded in 2024, and is headquartered in Miami, US, with a workforce of 2-10 employees. Its website is https://cyberfocusai.com.
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