Note: The job is a remote job and is open to candidates in USA. World Travel Holdings is the nation’s largest cruise agency and an award-winning leisure travel company. They are seeking an experienced IT Business Analyst to support their Business-to-Business Division, where the role focuses on translating business needs into actionable requirements and collaborating with cross-functional teams to deliver digital applications and products.
Responsibilities
- Partner with project leadership and stakeholders to evaluate new initiatives, assess business impact, and support effort estimation
- Collaborate with Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flows
- Work closely with Product Owners and Product Managers to refine and maintain backlog items aligned to strategic objectives and business priorities
- Produce detailed artifacts including process diagrams, flowcharts, interaction diagrams, and functional specifications to clearly document scope and requirements
- Partner with the Training team to identify and support training needs for system releases, including 'train-the-trainer' requirements and supporting materials
- Analyze end-to-end travel workflows, including prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds
- Identify process gaps, inefficiencies, and opportunities for automation or optimization across customer-facing and internal operations
- Collaborate with technology teams to define system, data, and integration requirements involving GDS, booking engines, and other travel platforms
- Develop and maintain high-quality documentation, including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries
- Ensure requirements address scalability, security, quality, performance, and usability considerations
- Partner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into clear, executable requirements
- Build and maintain strong knowledge of the technical ecosystem, including front-end experiences, back-end services, core APIs, and data flows
- Serve as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for improvement
- Maintain and promote best practices for requirements gathering, documentation standards, and stakeholder engagement
- Apply advanced analysis techniques such as process mapping, data flow diagrams, and root-cause analysis to support complex problem-solving
Skills
- Bachelor's degree in Business Administration, Computer Science, Marketing, Engineering, or related field
- 3+ years of experience as a Business Analyst supporting complex digital products or systems; travel or hospitality experience preferred
- Strong analytical and problem-solving skills with the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills, with demonstrated ability to collaborate effectively with executives, Product Managers, Product Owners, and subject-matter experts
- Working knowledge of web development concepts, SDLC, Agile methodologies, and tools such as Jira, Scrumwise, or equivalent
- Familiarity with SQL, APIs, and system integrations is preferred
Benefits
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- 401(k) with discretionary company match
- Paid time off and holidays
- Travel discounts and employee perks
- Employee Assistance Program (EAP)
- Professional development and learning opportunities
Company Overview
World Travel Holdings — the world's leading cruise agency and award-winning leisure travel company It was founded in 2005, and is headquartered in Wilmington, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://worldtravelholdings.com/.