Note: The job is a remote job and is open to candidates in USA. Afni, Inc. is a customer service company that has been in business since 1936, investing in the success of its employees. They are seeking a Remote Customer Service Representative to handle inbound calls for wireless customer service, providing assistance and troubleshooting for customer concerns while potentially upselling products.
Responsibilities
- Deliver world-class customer service to inbound callers
- Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency
- Process orders, update accounts, and maintain records
- Effectively multitask and demonstrate strong attention to detail
Skills
- Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
- Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service
- Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
- Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST
- Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST
- Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
- Ability to be on webcam during working hours
Benefits
- Paid personal time off
- Paid sick time
- Health/vision/dental benefits
- 401k with matching contributions
- Tuition reimbursement program
Company Overview
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. It was founded in 1936, and is headquartered in Bloomington, Illinois, USA, with a workforce of 10001+ employees. Its website is http://afni.com.
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