Note: The job is a remote job and is open to candidates in USA. NetBrain is a leader in no-code network automation, providing IT operations teams with innovative solutions. The People Operations Coordinator will support HR processes and programs, ensuring a seamless experience for new hires and maintaining compliance across multiple countries.
Responsibilities
- Own and streamline onboarding — manage the process from offer generation through Day One orientation, coordinating with hiring managers, IT, and payroll to ensure a seamless new hire experience
- Serve as the first point of contact for employee questions, providing excellent service and escalating to the appropriate resource when necessary
- Support HR operations across the US, Canada, Germany, India, and the UK, ensuring compliance with local requirements and consistent execution of processes
- Manage key administrative tasks including I-9 verifications, employment verifications, and digital personnel file maintenance
- Maintain accurate employee data in the HRIS, ensuring timely updates and communication with relevant stakeholders
- Coordinate immigration processes, tracking work authorizations and supporting visa filings
- Monitor compliance training for new hires and annually recurring training campaigns, tracking completion and reporting status
- Prepare reports and summaries to support People metrics and compliance
- Assist with communications by sending announcements, updates, and briefings on behalf of the People Team
- Support team initiatives and projects led by the Director, People Experience, and People Business Partners
- Maintain and update content on SharePoint and other internal resource hubs
- Liaise across the global People and Talent Acquisition teams to support a variety of tasks and initiatives including metrics, process, and core HR tasks
Skills
- Ability to work business hours aligned with Eastern or Central time zones is required
- Own and streamline onboarding — manage the process from offer generation through Day One orientation, coordinating with hiring managers, IT, and payroll to ensure a seamless new hire experience
- Serve as the first point of contact for employee questions, providing excellent service and escalating to the appropriate resource when necessary
- Support HR operations across the US, Canada, Germany, India, and the UK, ensuring compliance with local requirements and consistent execution of processes
- Manage key administrative tasks including I-9 verifications, employment verifications, and digital personnel file maintenance
- Maintain accurate employee data in the HRIS, ensuring timely updates and communication with relevant stakeholders
- Coordinate immigration processes, tracking work authorizations and supporting visa filings
- Monitor compliance training for new hires and annually recurring training campaigns, tracking completion and reporting status
- Prepare reports and summaries to support People metrics and compliance
- Assist with communications by sending announcements, updates, and briefings on behalf of the People Team
- Support team initiatives and projects led by the Director, People Experience, and People Business Partners
- Maintain and update content on SharePoint and other internal resource hubs
- Liaise across the global People and Talent Acquisition teams to support a variety of tasks and initiatives including metrics, process, and core HR tasks
- A collaborative, adaptable, and service-oriented professional who enjoys solving problems and keeping operations running efficiently
- Highly organized and detail-oriented, with an instinct for action and follow-through
- A self-starter who learns quickly, anticipates needs, and takes initiative to improve processes
- 1+ years of experience in an HR or People Operations role required
- Associate's or Bachelor's degree required
- Experienced with Microsoft 365 applications (Word, PowerPoint, Teams, OneDrive); Excel proficiency preferred
- Experience with HRIS and ATS systems a plus
Benefits
- 401k
- Medical/dental coverage
Company Overview
NetBrain helps IT teams halve MTTR and prevent outages with AI-driven automation. It was founded in 2004, and is headquartered in Burlington, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://www.netbraintech.com.
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