Introduction to WNS
WNS (Holdings) Limited (NYSE: WNS) is a global leader in Business Process Management (BPM), offering business value to over 400 global clients by combining operational excellence with deep domain expertise in key industry verticals. Our expertise spans across Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities. At WNS, we enable clients to outperform with our passion for service and innovation, creating impactful solutions that drive agility and excellence into their business processes.
About the Role
We are seeking a highly skilled and experienced Remote P&C Licensed Insurance Agent to join our team. As a Customer Service Representative, you will be responsible for handling customer and agent inquiries, addressing various types of property and casualty policies and billing inquiries in an efficient, professional, and accurate manner. Your primary goal will be to provide exceptional customer service to clients, answering inquiries, and addressing concerns while also marketing insurance products to potential customers through various channels.
Key Responsibilities
- Provide exceptional customer service to clients, answering inquiries, and addressing concerns in a professional and accurate manner
- Conduct thorough assessments of clients' insurance needs and recommend suitable coverage options
- Market insurance products to potential customers through various channels, including inbound and outbound communication
- Resolve service concerns, document customer requests, and complete changes to policies that require a license
- Maintain multiple customer communications at the same time, including multiple chats and phone calls
- Utilize computer systems and software applications to manage customer interactions and policy changes
Essential Qualifications
- 1+ years of customer service experience in the insurance industry
- Property and Casualty (P&C) insurance license required
- Excellent communication skills (both written and verbal)
- Excellent computer skills, including typing proficiency and multi-tasking between online applications
- Working knowledge of Microsoft products (Outlook, Excel, folders)
- Working knowledge of property and casualty policies and related processes and procedures
Preferred Qualifications
- Proven experience in customer service or sales roles in the insurance industry
- Strong knowledge of insurance products and industry practices
- Excellent interpersonal skills and ability to work in a team environment
- Proficient in using computer systems and software applications, including CRM software
Skills and Competencies
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and manage multiple customer interactions simultaneously. You will also need to have strong problem-solving skills, with the ability to resolve customer complaints and concerns in a professional and efficient manner.
Technical Skills
- Proficient in Microsoft Office, including Outlook, Excel, and Word
- Experience with CRM software and other customer relationship management tools
- Strong typing skills and ability to navigate multiple computer systems and software applications
Career Growth Opportunities and Learning Benefits
At WNS, we are committed to the growth and development of our employees. As a Remote P&C Licensed Insurance Agent, you will have access to ongoing training and development opportunities, including:
- 7 weeks of comprehensive training, including product knowledge, system training, and soft skills development
- Ongoing coaching and feedback to help you achieve your career goals
- Opportunities for advancement and career growth within the company
Work Environment and Company Culture
At WNS, we pride ourselves on our positive and supportive work environment. As a Remote P&C Licensed Insurance Agent, you will be working from the comfort of your own home, with the flexibility to manage your own schedule and workload. Our company culture is built on our CIRCLE of values, including:
- Client First: We put our clients at the forefront of everything we do
- Integrity: We operate with honesty and transparency in all our interactions
- Respect: We treat our employees, clients, and partners with respect and dignity
- Collaboration: We work together as a team to achieve our goals and objectives
- Learning: We are committed to ongoing learning and development, both personally and professionally
- Excellence: We strive for excellence in everything we do, from our products and services to our customer interactions
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Hourly rate of $19.00 per hour
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home opportunities
- Bonus opportunities
Conclusion
If you are a motivated and experienced insurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote P&C Licensed Insurance Agent, you will have the opportunity to work with a leading global BPM company, providing exceptional customer service and sales support to our clients. Don't miss out on this chance to join our team and take your career to the next level. Apply today!
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