Join CCC Intelligent Solutions: Revolutionizing the Insurance Claims Process
CCC Intelligent Solutions is a pioneering technology company that is transforming the multi-trillion-dollar Property & Casualty (P&C) insurance economy. By harnessing the power of AI, IoT, telematics, blockchain, data, and analytics, we are driving innovation and streamlining the insurance claims process for millions of people worldwide. Our award-winning SaaS platform connects over 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others, to facilitate a seamless experience from start to finish.
About the Role: Remote Inbound Customer Service Representative
We are seeking a highly skilled and motivated Remote Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound calls from medical providers, patients, and billing services, providing exceptional customer service, and resolving claims-related inquiries. This is a fantastic opportunity to work with a leading technology company, enjoy a flexible work-from-home arrangement, and grow your career in a dynamic and supportive environment.
Key Responsibilities:
- Respond to incoming claim calls and log data into our proprietary medical bill review system
- Provide clear explanations of benefits, services, and claims/reimbursement procedures to customers
- Interface with providers, patients, billing services, and insurance adjusters in a professional and courteous manner
- Utilize excellent verbal and written communication skills to resolve customer inquiries and concerns
- Demonstrate attention to detail and multitasking abilities in a fast-paced customer service environment
- Maintain a positive attitude and provide outstanding customer service, ensuring a high level of customer satisfaction
Requirements: Essential and Preferred Qualifications
Essential Qualifications:
- High school diploma or equivalent required
- 1-2 years of prior customer service experience, preferably in a call center or related environment
- Excellent verbal and written communication skills, with the ability to effectively interact with customers and stakeholders
- Strong technical aptitude and ability to learn basic medical terminology
- Ability to work independently in a quiet and professional work environment, free from distractions
- High-speed internet connection (DSL or cable modem - non-cellular - with minimum speed of 25 mbps download and 15 mbps upload)
- Weekday schedule flexibility, with availability to work between 7:00 am - 7:00 pm Central Time Zone, Monday through Friday
Preferred Qualifications:
- Previous experience in a medical insurance or related industry
- Strong analytical and problem-solving skills, with the ability to effectively resolve customer complaints and concerns
- Proficiency in using customer relationship management (CRM) software and other related applications
What We Offer: Career Growth, Compensation, and Benefits
At CCC Intelligent Solutions, we are committed to providing our employees with opportunities for career growth, competitive compensation, and a comprehensive benefits package. As a Remote Inbound Customer Service Representative, you will enjoy:
- A competitive starting salary of $18.00 per hour, with opportunities for growth and development
- Monthly incentive goals, with the potential to earn up to $200 extra per month and up to 4 hours of extra Paid Time Off
- A clear career path with promotional opportunities and pay increases available within 1 year, dependent upon performance
- A company culture that rewards employees for their hard work and dedication, with extra prizes and gifts given away throughout the year
- Annual company bonus of up to 7% based on performance
- Comprehensive benefits package, including 401K Match, Paid time off, Annual Incentive Plan, Performance Bonus, Comprehensive health insurance, Adoption Assistance, Tuition Reimbursement, Wellness Programs, and Stock Purchase Plan options
- Employee Resource Groups and opportunities for professional development and growth
Our Company Culture: Inclusive, Innovative, and Collaborative
At CCC Intelligent Solutions, we pride ourselves on our inclusive, innovative, and collaborative company culture. We believe in celebrating our employees' diversity and individuality, and we strive to create an environment where everyone feels seen, valued, and respected. Our company values - Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection - guide our actions and decisions, and we are committed to making a positive impact on our customers, employees, and the communities we serve.
Why Join CCC Intelligent Solutions?
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Remote Inbound Customer Service Representative, you will be an integral part of our customer service team, providing exceptional service to our customers and contributing to the success of our company. With our flexible work-from-home arrangement, competitive compensation, and comprehensive benefits package, we offer a unique and attractive opportunity for individuals looking to grow their careers in a dynamic and supportive environment.
Take the First Step towards a Rewarding New Role
Seize this opportunity to make a significant impact and join our team of talented professionals. Apply now and take the first step towards a rewarding new role with CCC Intelligent Solutions.
Apply Now