Note: The job is a remote job and is open to candidates in USA. Agilent Technologies is a company that specializes in providing innovative solutions in the field of chromatography. They are seeking a Field Service Engineer to support customers through on-site installation, maintenance, and repair of systems solutions, ensuring customer satisfaction and proactive problem resolution.
Responsibilities
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business
- Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Serves as an internal resource on technical issues and manages product escalations
- Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
- May have knowledge of third-party products
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
- May train other field engineers or customers
- May calibrate equipment on-site for large volume customers
- May qualify leads
- Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites
Skills
- Bachelor's or Master's Degree or equivalent
- Post-graduate, certification, and/or license may be required
- 1-2+ years relevant experience with LC/GC-MS instrumentation
Benefits
- Eligibility for bonus
- Stock
- Benefits
- Choice of company car or reimbursement for personal vehicle usage
Company Overview
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers. It was founded in 1999, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.agilent.com.Company H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships, with 40 in 2025, 56 in 2024, 58 in 2023, 70 in 2022, 64 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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