Join the blithequark Family and Embark on a Journey of Professional Growth
Are you ready to unlock a world of possibilities and take your career to new heights? At blithequark, we're passionate about fostering a culture of inclusivity, innovation, and excellence. As a leading organization in the industry, we're committed to providing our employees with the tools, resources, and opportunities they need to succeed.
As a Remote Customer Service Representative on our Payments and Digital Strategy team, you'll play a critical role in driving our business forward and delivering exceptional customer experiences. Our team is dedicated to providing top-notch service to our members, and we're looking for talented individuals like you to join our dynamic team.
Why You'll Love This Role
This position is a key part of our Payments and Digital Strategy team, responsible for handling a range of critical functions related to payment processing, member services, and financial transactions. As a Remote Customer Service Representative, you'll have the opportunity to work in a fast-paced environment, develop your skills, and advance your career.
Key Responsibilities
- Complete data entry and balancing functions, ensuring accuracy and efficiency in all tasks
- Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions, resolving issues promptly and professionally
- Assist other departments with fraud resolution, member inquiries, and related accounting standard ledger balancing, providing excellent customer service and support
- Work member cases/sports assigned, following established guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other items, such as IRA, bankruptcy, and payoff checks, with attention to detail and accuracy
- Review, research, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products, ensuring compliance with established policies and procedures
- Log, research, and make necessary GL, account changes, and/or returns, maintaining accurate records and ensuring timely resolution of issues
- Process Stop Pays and Check Batching, following established procedures and guidelines
- Complete daily balancing and department closing, ensuring accuracy and efficiency in all tasks
- Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests, providing excellent customer service and support
- Research and verify incoming and outgoing fund transfer information, ensuring accuracy and compliance with established policies and procedures
- Communicate with vendors to process fund transfers, resolving issues promptly and professionally
What You'll Need for Success
Minimum Qualifications
- High school degree or GED
- Intermediate Excel and Word experience, with the ability to learn and adapt to new software applications
Preferred Qualifications
- Previous customer/member service experience, with a proven track record of delivering exceptional customer experiences
- Previous banking or Credit Union experience, with knowledge of financial transactions and payment processing
- Episys/Symitar and processing wires experience, with the ability to learn and adapt to new systems and technologies
Skills, Licenses, and Certifications
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint), with the ability to learn and adapt to new software applications
- Ability to work extended hours in support of business needs, with flexibility and adaptability
- Excellent customer service skills, with the ability to provide timely and effective support to members
- Ability to perform in a fast-paced environment, handling multiple tasks and functioning as an integral part of a team
- Ability to perform mathematical calculations and analyze data, with attention to detail and accuracy
- Ability to effectively prioritize work and meet deadlines under high-volume pressure, with strong organizational and time management skills
- Ability to cross-train and perform any role assigned within the department, with a willingness to learn and adapt to new tasks and responsibilities
- Ability to engage professionally with all personnel and members, with excellent communication and interpersonal skills
- Ability to work independently and with minimal supervision, with strong self-motivation and discipline
What You'll Get
At blithequark, we're committed to providing our employees with a comprehensive benefits package and opportunities for growth and development. As a Remote Customer Service Representative, you'll have access to:
- Travel Perks: Explore the world with our travel benefits, including access to 365 destinations on over 6,800 daily flights across our global network
- Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, with access to virtual doctor visits and flexible spending accounts
- Wellness Programs: Take advantage of our wellness programs, designed to support your physical and mental well-being
- 401(k) Program: Participate in our 401(k) program, with company contributions available after one year of service
- Additional Benefits: Enjoy other benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Join Our Inclusive and Diverse Team
At blithequark, we're passionate about creating an inclusive and diverse work environment that reflects the communities we serve. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, promoting diversity, equity, and inclusion.
We're committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. Our policies and procedures are designed to promote fairness, respect, and inclusivity, ensuring that all employees feel valued and supported.
Ready to Take the Next Step?
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you'll have the chance to develop your skills, advance your career, and make a meaningful contribution to our team.
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