Join Our Dynamic Team: We are seeking highly skilled and motivated Remote Customer Service Representatives to join our team at Workwarp, a leading HVAC company on the East Coast. As a Remote Customer Experience Specialist, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our customers while enjoying a competitive salary, excellent benefits, and a comprehensive rewards package. Key Highlights: Competitive hourly rate: $18.50/hr Generous performance-based bonuses and overtime opportunities Comprehensive benefits package, including 401K and PTO Flexible scheduling with various 2nd shift options available Hands-on training and ongoing support Opportunities for career growth and professional development Job Responsibilities: Handling incoming customer phone calls and providing exceptional service Updating client accounts and scheduling services for HVAC technicians Providing detailed notes and dispatching updates to technicians Processing payments, refunds, and low-level escalations Upselling specials and promotions to customers Requirements: To be successful in this role, you should: Possess excellent communication and interpersonal skills Be highly personable and outgoing Be committed to providing top-notch service Be willing to submit to a pre-employment screening, including a drug and background check What We Offer: In addition to a competitive salary and benefits package, we offer: A dynamic and supportive work environment Opportunities for career growth and professional development A comprehensive rewards package, including bonuses and perks A flexible and remote work arrangement Ready to Apply? If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply now. Please submit your updated resume for immediate consideration. Apply for this job