We are seeking a highly skilled and customer-focused Remote Customer Care Pharmacy Technician to join our team. As a Customer Care Pharmacy Technician, you will play a vital role in providing exceptional support to our customers, answering inquiries, and resolving issues in a timely and efficient manner. This is a full-time, fully remote position with an initial 2-3 weeks of in-person training in our Dallas, TX office.
Key Responsibilities:
- Provide top-notch customer service to our clients, responding to inquiries and resolving issues via phone, email, or internet
- Confer with customers to provide information about products and services, and keep records of customer interactions and transactions
- Meet customer satisfaction targets and performance goals, handling medium to large call volumes on a consistent basis
- Collaborate with internal teams to resolve customer issues, including authorizations, overrides, and prior authorizations
- Generate faxes and emails, update records, and perform other administrative tasks as needed
Requirements:
- Texas Pharmacy Technician Certification (CPhT) required at hire
- High school diploma or equivalent required; 1-3 years of experience in a pharmacy environment or customer service center preferred
- Excellent communication, active listening, and problem-solving skills
- Ability to work full-time (40 hours/week) with flexibility to work various shifts, including weekends and evenings
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
What We Offer:
- Competitive hourly rate ($21.00 - $23.00/hour, depending on experience)
- Opportunity to work remotely from home after initial training period
- Comprehensive training and support to ensure your success
- Collaborative and dynamic work environment
- Equal opportunity employer with a commitment to diversity and inclusion
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please Apply Now to join our team as a Remote Customer Care Pharmacy Technician.
Apply Now