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About the Company & the Opportunity
Join a pioneering healthcare solutions provider that is reshaping how patients, providers, and insurers connect. Our organization partners with leading health plans and medical networks to deliver seamless, data‑driven support that improves care coordination, reduces administrative friction, and ultimately saves lives. As part of this mission‑focused team, you will play a critical front‑line role in ensuring that provider information is accurate, up‑to‑date, and readily accessible to the professionals who rely on it every day.
We are currently expanding our remote workforce and are looking for a dedicated Customer Advocate – Data Entry Specialist who thrives in a fast‑paced environment, enjoys solving problems, and values precision. This position offers a clear pathway to professional growth, a supportive community of peers, and the flexibility to work from the comfort of your home after an immersive on‑site training period.
Why This Role Is a Perfect Fit for You
Imagine a role where each keystroke helps a physician locate a specialist faster, where your meticulous attention to detail directly contributes to a patient receiving timely care, and where your communication skills bridge gaps between providers and insurers. As a Remote Customer Advocate, you will be the trusted liaison who turns complex inquiries into clear, actionable solutions while maintaining the highest standards of data integrity.
Key Responsibilities
- Inquiry Management: Research, analyze, and respond to written provider inquiries with speed, accuracy, and professionalism.
- Data Entry & Validation: Perform high‑volume data entry tasks, ensuring all provider credentials, contracts, and network information are entered correctly into our secure database.
- Provider Outreach: Conduct outbound communications (phone, email, portal messages) to verify information, resolve discrepancies, and gather additional documentation.
- Documentation & Reporting: Maintain detailed logs of interactions, update case notes, and generate routine reports for internal stakeholders.
- Collaboration: Work closely with the Credentialing, Contracts, and Customer Service teams to ensure alignment on policies and procedures.
- Compliance Assurance: Follow HIPAA and other regulatory guidelines to protect confidential health information throughout all interactions.
- Continuous Improvement: Identify trends in inquiry types, propose enhancements to workflows, and participate in process‑improvement initiatives.
Essential Qualifications (Must‑Have)
- Education: Bachelor’s degree in Business, Health Administration, or a related field, or a minimum of three years of hands‑on experience in provider network contracting, credentialing, or service roles within a health‑care or health‑insurance environment.
- Technical Proficiency: Demonstrated competency with Microsoft Office Suite (especially Outlook, Word, and Excel) and experience navigating web‑based data entry platforms.
- Data Entry Expertise: Proven ability to type accurately at least 40 words per minute with a focus on avoiding errors.
- Communication Skills: Excellent written and verbal communication; ability to translate complex provider queries into concise, understandable responses.
- Analytical Acumen: Strong organizational and analytical abilities to interpret data, make independent decisions, and prioritize multiple tasks simultaneously.
- Interpersonal Skills: Ability to build rapport with providers, internal teams, and external partners while maintaining professionalism under pressure.
- Availability: Commitment to a consistent schedule of 8:00 am – 4:30 pm, with the flexibility to transition from on‑site training to a hybrid block schedule (two weeks remote, one week on‑site).
- Technical Test: Successful completion of a basic computer skills assessment, focusing on Outlook navigation, file management, and system toggling.
Preferred Qualifications (Nice‑to‑Have)
- Additional years (5+) of provider network contracting, credentialing, or related service experience.
- Minimum six months of dedicated data entry experience within an office setting.
- Formal understanding of medical terminology, anatomy, and healthcare coding conventions.
- Experience with specialized credentialing software or healthcare information systems.
- Prior remote work experience demonstrating self‑discipline and time‑management skills.
Core Skills & Competencies
- Attention to Detail: Vigilance in data verification to prevent errors that could affect provider payments or network eligibility.
- Problem‑Solving: Ability to identify root causes of provider issues and provide clear, actionable resolutions.
- Time Management: Efficiently juggle multiple inquiries while meeting strict SLA (Service Level Agreement) deadlines.
- Customer‑Centric Mindset: Empathy and patience when handling provider frustrations, ensuring a positive experience.
- Adaptability: Comfort with evolving technology platforms and changing regulatory requirements.
- Team Collaboration: Willingness to share knowledge, mentor newer teammates, and contribute to a supportive team culture.
Career Growth & Learning Opportunities
Our organization is committed to investing in your professional development. As a Remote Customer Advocate, you will have access to:
- Structured mentorship programs linking you with senior credentialing specialists.
- Internal training modules covering advanced data analytics, healthcare regulations, and leadership skills.
- Opportunities to transition into senior roles such as Provider Network Analyst, Credentialing Supervisor, or Customer Experience Manager based on performance and ambition.
- Support for obtaining industry certifications (e.g., Certified Provider Credentialing Specialist – CPCS) with tuition reimbursement.
- Cross‑functional projects that broaden exposure to product development, compliance, and strategic planning.
Work Environment & Company Culture
We believe a healthy work environment fuels high performance. Our culture is built on four pillars:
- Collaboration: Regular virtual huddles, knowledge‑sharing sessions, and an open‑door policy that encourages idea exchange.
- Inclusivity: A workplace that celebrates diverse perspectives and ensures every voice is heard.
- Innovation: Continuous investment in technology that simplifies provider interactions and streamlines data workflows.
- Well‑Being: Access to mental‑health resources, ergonomic home‑office stipends, and a flexible hybrid schedule to promote work‑life balance.
During the initial eight‑plus weeks, you will be onsite for comprehensive training, learning directly from experts and gaining hands‑on experience with our systems. After this period, you will shift to a block schedule that blends two weeks of remote work with one week of on‑site collaboration, ensuring you stay connected while enjoying the freedom of home‑based productivity.
Compensation, Perks & Benefits
We recognize and reward talent. The position offers a competitive hourly wage of $17.50 plus the following benefits:
- Health, dental, and vision insurance plans with employer contributions.
- 401(k) retirement plan with matching contributions.
- Paid time off (vacation, sick leave, and holidays) that accrues with tenure.
- Remote‑work stipend covering internet, phone, and home‑office supplies.
- Performance‑based bonuses tied to quality metrics and SLA adherence.
- Continuous learning budget for courses, conferences, and certifications.
- Employee assistance program (EAP) providing confidential counseling and support services.
Application Process & Next Steps
We are eager to meet candidates who are passionate about making a tangible difference in the healthcare ecosystem. To apply, please submit your résumé, a brief cover letter highlighting your relevant experience, and the results of the required basic computer skills test.
Our hiring team reviews applications on a rolling basis, and qualified candidates will be invited to a virtual interview series focused on competencies, cultural fit, and problem‑solving scenarios.
Ready to Make an Impact?
If you are a detail‑oriented professional with a genuine desire to support providers and improve patient outcomes, we want to hear from you. Take the next step in your career journey—apply today and join a forward‑thinking team that values your expertise, nurtures your growth, and celebrates your successes.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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