About Workwarp – Pioneering the Future of Remote Insurance Services
Workwarp is a fast‑growing, technology‑enabled insurance agency that has been redefining how commercial lines are serviced across the United States. Founded just seven years ago, the firm has built a reputation for delivering tailored Property & Casualty (P&C) solutions to small‑ and lower‑middle‑market businesses while embracing a fully remote workforce. Our team members work from wherever they thrive best, leveraging cloud‑based platforms, collaborative tools, and a culture that prizes innovation, autonomy, and continuous learning.
From day one, Workwarp’s mission has been to simplify the complex world of commercial insurance for our clients, allowing them to focus on growth while we protect what matters most. As we expand our footprint across New England and New York, we are searching for visionary professionals who want to help shape the future of the agency’s client‑servicing function, influence its culture, and drive sustainable growth.
Why This Role Is a Game‑Changer for Your Career
Joining Workwarp as a Remote Commercial Lines Account Manager places you at the heart of a dynamic, entrepreneurial environment where your ideas are not only welcomed – they are expected. You’ll work side‑by‑side with the founder, gaining direct visibility into strategic decision‑making and having a tangible impact on the agency’s evolution. This is a rare opportunity to accelerate your career toward leadership while enjoying the flexibility of a fully remote position.
Key highlights of this role include:
- Managing a diverse book of commercial P&C policies across all major lines and industry verticals.
- Collaborating with top‑tier carriers such as Travelers, Chubb, Liberty Mutual, The Hartford, and CNA.
- Leveraging the AMS 360 platform to streamline workflows, enhance client communication, and drive profitability.
- Serving as a trusted advisor to business owners, helping them navigate risk, compliance, and coverage needs.
- Shaping agency processes, culture, and growth strategies from the ground up.
Key Responsibilities – Your Day‑to‑Day Impact
As the primary steward of a commercial lines portfolio, you will shoulder end‑to‑end account management duties, often referred to as “soup‑to‑nuts” responsibilities. Your role will include but is not limited to:
- Client Relationship Management: Build and maintain strong, long‑lasting relationships with commercial clients, acting as their go‑to insurance advisor for renewals, endorsements, and loss events.
- Policy Lifecycle Oversight: Conduct risk assessments, draft and submit accurate quotes, negotiate terms with carriers, and oversee policy issuance and renewal cycles.
- Carrier Liaison: Serve as an intermediary between clients and carriers, ensuring compliance with underwriting guidelines, timely placement of coverages, and resolution of any underwriting questions.
- Portfolio Growth & Retention: Identify cross‑sell opportunities, propose enhancements, and develop strategic account plans that increase retention rates and overall revenue.
- Claims Advocacy: Support clients throughout the claims process, facilitating communication with adjusters, collecting necessary documentation, and advocating for fair settlements.
- Data Management & Reporting: Utilize AMS 360 to maintain accurate policy data, generate performance reports, and provide insights to senior leadership.
- Process Improvement: Evaluate existing workflows, propose enhancements, and help implement new tools or procedures that boost efficiency and client satisfaction.
- Team Collaboration: Partner with underwriting, marketing, and operations teams to ensure a cohesive approach to client service and agency objectives.
Essential Qualifications – What You Must Bring
To thrive in this role, you should possess the following core qualifications:
- 5+ years of proven experience managing a commercial lines P&C book of business of comparable size and complexity, preferably within a retail insurance agency setting.
- Demonstrated expertise with AMS 360 or a similar agency management system, including policy entry, endorsement processing, and reporting functions.
- In‑depth knowledge of the major commercial carriers (Travelers, Chubb, Liberty Mutual, The Hartford, CNA) and their underwriting appetites.
- Strong analytical skills with the ability to assess risk, price quotes accurately, and develop strategic recommendations for clients.
- Exceptional written and verbal communication abilities, essential for building trust with clients and negotiating with carriers.
- Self‑discipline and a high degree of independence, enabling you to thrive in a fully remote environment without direct supervision.
- Residency in New England or New York, ensuring familiarity with regional market nuances and regulatory requirements.
Preferred Qualifications & Nice‑to‑Have Skills
While not required, the following experiences will set you apart from other candidates:
- Experience in a start‑up or rapidly scaling insurance agency, demonstrating adaptability and a comfort with ambiguity.
- Professional designations such as CPCU, ARM, or similar insurance certifications.
- Proven track record of achieving measurable growth in policy premiums, retention, or cross‑sell metrics.
- Familiarity with digital workflow automation tools (e.g., Zapier, Microsoft Power Automate) that can augment agency efficiency.
- Demonstrated leadership potential, such as mentoring junior staff or spearheading internal initiatives.
- Strong customer‑service mindset, with a reputation for delivering proactive, solution‑focused support.
Core Competencies & Skills for Success
- Strategic Thinking: Ability to view each client’s risk profile holistically and propose coverage solutions that align with long‑term business goals.
- Negotiation & Influence: Skilled at balancing carrier requirements with client needs to secure optimal terms.
- Time Management & Prioritization: Effectively juggle multiple accounts, deadlines, and renewal cycles while maintaining high service standards.
- Technology Savvy: Comfortable navigating cloud‑based platforms, CRM systems, and virtual collaboration tools (e.g., Slack, Teams, Zoom).
- Problem Solving: Proactive in identifying challenges, devising creative solutions, and implementing corrective actions swiftly.
- Emotional Intelligence: Empathetic communicator who can build rapport with diverse business owners and internal stakeholders.
- Continuous Learning: Commitment to staying current on industry trends, regulatory changes, and emerging risk exposures.
Career Advancement & Learning Opportunities
Workwarp is dedicated to investing in its people. As a Remote Commercial Lines Account Manager, you will have a clear pathway to senior leadership roles, such as:
- Senior Account Manager or Portfolio Lead: Oversee multiple books, mentor junior account managers, and shape agency strategy.
- Operations Manager: Transition into a role that optimizes agency processes, technology adoption, and performance metrics.
- Director of Commercial Lines: Direct the entire commercial division, influencing product development, market expansion, and partnership strategies.
In addition to role‑based progression, Workwarp offers:
- Access to industry‑leading training programs, webinars, and certification reimbursements.
- Regular virtual “lunch‑and‑learn” sessions hosted by senior leaders and external experts.
- A mentorship program that pairs you with seasoned professionals for career guidance.
- Opportunities to lead cross‑functional initiatives, such as digital transformation projects or new market entry studies.
Work Environment & Company Culture
Our remote‑first model is built on trust, flexibility, and collaboration. Key cultural pillars include:
- Autonomy with Accountability: You have the freedom to design your workday, but also clear performance metrics to ensure success.
- Idea‑Driven Innovation: Every team member’s voice matters. We hold quarterly “Idea Labs” where employees pitch process improvements or product concepts.
- Inclusive Community: Virtual team‑building events, diversity and inclusion initiatives, and open‑door (virtual) communication channels foster a sense of belonging.
- Result‑Focused Recognition: Regular recognition programs celebrate individual achievements, client success stories, and collaborative wins.
- Work‑Life Integration: Flexible schedules support personal commitments, and we provide resources for mental‑health, wellness, and ergonomic home‑office setups.
Compensation, Benefits & Perks
Workwarp offers a competitive total‑reward package designed to attract and retain top talent:
- Base Salary: $70,000 – $100,000, commensurate with experience and demonstrated expertise.
- Performance Incentives: Quarterly and annual bonus opportunities tied to individual and agency KPIs.
- Health & Wellness: Comprehensive medical, dental, and vision coverage, including a Health Savings Account (HSA) option.
- Retirement Savings: 401(k) plan with company match to help you build long‑term financial security.
- Professional Development: Tuition reimbursement, certification funding, and access to industry conferences.
- Technology Stipend: Annual allowance to ensure your home office is equipped with high‑quality hardware and internet connectivity.
- Paid Time Off (PTO): Generous vacation days, sick leave, and paid holidays, plus flexible “mental health days.”
- Employee Assistance Program (EAP): Confidential counseling and support services for personal or professional challenges.
All benefits are designed to support your professional growth, personal well‑being, and financial future, while reinforcing the values of a healthy work‑life balance.
How to Apply – Join the Workwarp Revolution
If you are ready to leverage your commercial lines expertise in a forward‑thinking, fully remote environment, we want to hear from you. The application process is simple and quick:
- Click the “Apply Now” button below to submit your resume and a brief cover letter outlining why you’re the perfect fit.
- Our talent acquisition team will review your materials and reach out within 48 hours to schedule an introductory conversation.
- Participate in a series of virtual interviews that include the founder, senior leadership, and a future teammate to ensure a mutual fit.
- Receive a formal offer, complete onboarding, and begin shaping the future of commercial insurance with Workwarp.
Take the next bold step in your career—apply today and become an integral part of a visionary agency that values your ideas, rewards your achievements, and supports your growth every step of the way.
Apply Now