Note: The job is a remote job and is open to candidates in USA. PayTrace by North is a company specializing in payment and ACH processing, and they are seeking a Client Services Representative to provide front line support for clients and sales partners. The role involves troubleshooting technical issues, maintaining support documentation, and delivering product training to end users.
Responsibilities
- Troubleshoot, diagnose, and resolve technical hardware and software issues
- Research questions/issues using available information and resources
- Identify and escalate situations requiring urgent attention
- Log all help desk interactions via computerized ticketing system (Team Support)
- Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation
- Share information with other team members on how problems or issues were solved, and proactively work with team
- Perform PayTrace product training and product demonstrations to end users
- Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments
Skills
- A minimum of one (1) year customer service work experience
- High School Diploma or equivalent required
- Competently and confidently interacts with our merchants and sales partners
- Problem-solver mindset
- Polished written, verbal, and presentation communication skills
- Positive team player, group collaborator, and interpersonal communicator
- Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs
- High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware)
- Flexible and eager to learn and work on diverse tasks as needed
- Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI
Benefits
- Medical, Dental, & Vision Coverage
- Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
Company Overview
PayTrace provides payments solutions for businesses. It was founded in 2004, and is headquartered in Spokane, Washington, USA, with a workforce of 51-200 employees. Its website is https://www.paytrace.net/.Company H1B Sponsorship
PayTrace has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.
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