Regional Director of Operations – Great North Region

Job Description: • Drive year-over-year same-store sales growth while optimizing cost management to meet and exceed annual business goals. • Define and implement key compliance standards, expectations, and performance metrics to align franchisees with brand and operational guidelines. • Lead an annual franchisee planning process, collaborating with owners to set revenue and profit goals and developing action plans for success. • Assess franchisee business strengths, gaps, and opportunities, providing tailored strategies and best practices to enhance their effectiveness. • Oversee the OSR/Audit process to ensure consistency, reliability, and operational excellence across franchise locations. • Deliver differentiated support based on the unique needs of single-unit operators, multi-unit franchisees, new locations, and varying revenue tiers. • Develop and implement a best practices roadmap to enable scalable, proven strategies for franchisee success. Requirements: • 7+ years of progressive experience in multi-unit business operations or franchise operations, including at least 3 years in a field role. • Must be physically located within commutable distance to the Minneapolis area or willing to relocate. • Bachelor’s degree in Business Management preferred; equivalent experience will be considered. • Proven ability to lead, inspire, and coach teams to achieve business goals. • Strong business acumen with the ability to influence key stakeholders, including franchise owners and vendor executives. • Excellent relationship management, interpersonal, and communication skills, with the ability to present effectively to large and small groups. • Analytical mindset to evaluate business performance, identify key learnings, and develop data-driven strategies for improvement. • Willingness and ability to travel up to 75% locally and nationwide to support franchisees, attend regional and national meetings, and represent the brand at industry events. • Commitment to ongoing professional development and brand training. • Integrity and ethical behavior to build trust and credibility. • Proficiency in Microsoft Office products, including Word, Excel, Outlook, and PowerPoint. Benefits: • Medical, Dental and Vision benefits • Additional Bonus Opportunities • Monthly Car/Travel Expense allowance • Monthly Cell Phone allowance • Traditional and Roth 401k plans. Employer match is 4% and your 401k would be fully vested at the start of year 3 • Complimentary corporate memberships to XPLUS and XPASS • Discounts on retail brand merchandise Apply Now Apply Now