About the position
Responsibilities
• Serve as a central link of communication between Carilion Clinic, patients, medical staff, and the general public.
• Answer calls in a high call volume environment.
• Assist callers with information related to multiple specialty practices.
• Route calls to the appropriate scheduling team or department based on the specific patient need.
• Provide excellent customer service.
Requirements
• High school diploma or equivalent required.
• Three years customer service experience in an environment that requires multi-tasking such as a call center, physician's office, hospitality or retail/service industry.
• Call center experience preferred.
• Demonstrated ability to work effectively in a fast-paced team environment.
• Ability to manage difficult and emotional situations, remain calm under stress, display empathy, and maintain positive communication.
• Strong keyboarding and computer skills.
Nice-to-haves
• Bilingual skills.
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Apply Now