Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:
Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.
An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.
Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.
Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.
All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.
As a member of our Operations team, you will be responsible for the execution, performance, and continuous improvement of a core part of our operations. You will lead a frontline team, drive measurable outcomes, and work closely with engineering to improve workflows and implement automation. This role is critical to ensuring we deliver a seamless and high-quality experience to every patient and provider we support.
You will own quality, throughput, and training within your domain — using data to diagnose issues, prioritize improvements, and ensure your team delivers at a consistently high bar. You will also play a key role in identifying opportunities to improve efficiency and scale intelligently as we grow.
This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.
Own the performance of a core operational team, including throughput, quality, and day-to-day execution
Design and improve training, processes, and quality control to ensure operational consistency and impact
Use operational metrics to identify gaps, diagnose issues, and drive performance improvements
Partner with engineering to propose and test automation and workflow changes — including AI-powered solutions
Analyze operational data to inform priorities and improve user outcomes
Deliver an excellent experience to patients and providers through fast, reliable execution
Contribute to the growth and structure of Tandem’s operations function as we scale
1-4 years of experience working on a team that required analytical problem-solving, operational rigor, and outcome ownership
A track record of using data to identify problems and drive changes; bonus points for using AI and low/no-code tools to prototype solutions
Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
High NPS with your former teammates
This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo.
We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:
Commit to audacity. "Whether you think you can, or you think you can't – you're right.”
Do the math. Be rigorous, assume nothing.
Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.
Spit it out. Be direct, invite critique, avoid equivocation – we want right answers.
Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.
Do what it takes to be number 1. We work hard to make sure we win.
We provide competitive compensation with meaningful equity (for full-time employees). Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.
We also provide rich benefits to ensure you can focus on creating impact (for full-time employees):
Fully covered medical, vision, and dental insurance.
Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
Unlimited paid time off (PTO) and 16 weeks of parental leave.
401K plan setup, FSA option, commuter benefits, and DashPass.
Lunch at the office every day and Dinner at the office after 7 pm.
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.
Tandem is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
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