Role Overview:
We're seeking a highly skilled and customer-focused Onboard Charter Representative to join our team at Avelo Airlines. As the primary point of contact for our customers, business partners, and crew members, you will play a vital role in ensuring the successful execution of all charter flights. If you have a passion for delivering exceptional customer experiences and thrive in fast-paced environments, we want to hear from you!
Key Responsibilities:
- Ensure the safety of Avelo aircraft, customers, and crew members by following all applicable standards and regulations
- Coordinate with business partners to deliver ground handling, security, catering, and fueling services, guaranteeing prompt and efficient operations
- Collaborate with assigned screeners to ensure seamless and on-time customer screening, maintaining the highest levels of customer satisfaction
- Conduct aircraft security searches, maintain search records, and oversee boarding of flights to ensure compliance with regulatory requirements
- Maintain the customer manifest, monitor ground handling, and communicate with the flight crew to ensure smooth operations
- Work closely with onboard maintenance and flight attendants to ensure all services are performed, and necessary supplies are available for timely departures
- Communicate schedule changes and challenges in a timely manner, coordinating with the Operations Control Center to minimize disruptions
Requirements:
- High School Diploma/GED required
- Minimum 2 years' experience in a customer service role and/or airline industry experience
- Ability to travel on short notice, nights, and weekends
- Proficiency in Microsoft Outlook and Excel
- Able to stand for long periods in an outdoor environment and lift 70lbs
- Maintain DOT drug testing standards for GSC qualification
X-Factors:
- Airline industry experience required; charter experience preferred
- Exceptional client-service and communication skills
- Ability to work independently in a fast-paced environment
- Prior Airline certifications (GSC, OCR/Loadmaster, or W&B) advantageous
What We Offer:
- Competitive salary
- Remote work arrangement
- Immediate start date available
- Opportunity to work with a dynamic and growing airline
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, apply today to join our team as an Onboard Charter Representative. Apply Now and let's build the future together!
Apply Now