Unlock a Rewarding Career with a Purpose-Driven Organization We're NAVEX, a company dedicated to making the world a better, safer, and more ethical place. Our mission is to empower organizations and individuals to speak up and create positive change. As a Communication Specialist, Ethics & Compliance, you'll play a vital role in helping us achieve this goal. About the Role: We're seeking a highly skilled and compassionate Communication Specialist to join our Contact Center team. As a key member of our team, you'll be responsible for capturing sensitive information via inbound calls, creating exceptional customer experiences, and supporting our flagship product for Hotline & Incident Management services. Your work will have a direct impact on our organizational goals and contribute to a safer, more ethical work environment for our customers worldwide. What You'll Do: Engage with reporters in a respectful and empathetic manner, ensuring their concerns are heard and addressed with care and confidentiality Answer calls from various industries in a timely and professional manner, following our intake process and exercising sound judgment to meet callers' needs Lead reporters through a guided interview process, asking relevant questions and capturing accurate and detailed information Maintain confidentiality and handle sensitive information with discretion and integrity Assist with special projects and departmental responsibilities as assigned Work flexibly in a 24/7 operation, adapting to changing schedules and priorities as needed What You'll Need: Outstanding customer service skills, with a strong focus on empathy, active listening, and results-driven approach Emotional resilience and ability to remain calm and composed in challenging situations A quiet, secure home office or workspace with reliable internet connectivity (25 mbps download, 10 mbps upload) Minimum typing speed of 35 WPM and strong accuracy and attention to detail Experience with MS Office and ability to navigate proprietary software applications Openness to change, adaptability, and a growth mindset Alignment with NAVEX core competencies: accountability, customer focus, drives results, and instills trust What We Offer: Competitive salary ($15.50 per hour, with opportunities for growth and progression) Comprehensive benefits package, including wellbeing programs and opt-in benefits Meaningful purpose and opportunity to make a positive impact on organizations and individuals worldwide Flexible work arrangements, including remote work options and flexible scheduling Inspiring culture, with a focus on teamwork, growth, and development Industry leadership and opportunities for career advancement Our Commitment to You: We believe in empowering our team members to thrive in all aspects of their lives. We offer: Career growth and development opportunities, with market-leading training and a commitment to owning your career plan Transparent pay practices and opportunities for progression A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion Ready to Join Our Team? If you're passionate about making a difference, have excellent customer service skills, and are looking for a rewarding career with a purpose-driven organization, we want to hear from you. Apply now to become a part of our dynamic team! Apply for this job