**Job Description:**
About blithequark
At blithequark, we are dedicated to creating unforgettable experiences for our Guests. As a leader in the entertainment industry, we strive to provide exceptional Guest Service, and we're looking for talented individuals to join our team. Our mission is to deliver magical experiences that exceed our Guests' expectations, and we're committed to making our parks and resorts accessible to all.
Join the Disney Central Team as a Sales and Solutions (S&S) Video Chat Specialist
Are you passionate about providing outstanding Guest Service? Do you have a knack for communicating with people from diverse backgrounds and abilities? If so, we invite you to join our team as a Sales and Solutions (S&S) Video Chat Specialist. In this role, you will play a vital part in assisting Guests with disabilities by providing support and guidance through our Disability Access Service.
About the Role
As an S&S Video Chat Specialist, you will be responsible for:
- Proactively answering Guest accessibility-related questions and making recommendations to improve support and provide information.
- Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls.
- Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs.
- Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader.
- Meeting required departmental metric expectations and efficiency goals when handling Guest accounts.
- Completing all required Company training and compliance courses.
- Being flexible with work schedule, including overtime, weekends, and holidays.
Responsibilities
As an S&S Video Chat Specialist, you will be entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service. You will provide support for the Guests' accessibility needs using our many services available for Guests with disabilities and apply your proficiency in planning bookings to ensure an outstanding experience. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.
Training and Development
You will attend a paid training class where you will participate in multiple performance assessments. Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role.
Work Environment and Schedule
This is an hourly position in an inbound contact center located at blithequark in Orlando or Tampa, Florida. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. to 12:15 a.m.
Compensation and Benefits
The starting pay rate for this position is $18.90/hour. As a valued member of our team, you will also be eligible for a range of benefits, including:
- Competitive hourly rate
- Comprehensive training program
- Opportunities for career growth and advancement
- Flexible scheduling
- Discounts on blithequark merchandise and experiences
Essential Qualifications
To be successful in this role, you will need:
- Sales and Service Experience in a customer service or contact center environment with knowledge and interest of blithequark property, products & services.
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
- Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills.
- Written, verbal, and interpersonal communication skills.
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Previous experience working with individuals with disabilities or accessibility needs.
- Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities.
- Sales and closing skills when overcoming objections.
- Bilingual.
- Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our Cast Members grow and develop their skills. As an S&S Video Chat Specialist, you will have access to a range of training programs and resources to help you succeed in your role and advance your career.
Work Environment and Company Culture
We are proud of our inclusive and supportive work environment at blithequark. Our company culture is built on the values of respect, integrity, and excellence, and we strive to create a workplace where everyone feels valued and empowered to succeed.
Equal Employment Opportunity
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email
[email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
How to Apply
If you are passionate about providing exceptional Guest Service and have a knack for communicating with people from diverse backgrounds and abilities, we invite you to apply for this exciting opportunity. Please click on the link below to register your interest and submit your application.
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