**Job Description:**
About arenaflex
At arenaflex, we are a leading innovator in the insurance industry, dedicated to providing exceptional service and support to our customers. Our team is passionate about delivering high-quality solutions that meet the evolving needs of our clients. As a Data Entry and Claims Specialist, you will play a vital role in driving efficiency and excellence in our insurance operations.
Job Summary
We are seeking an experienced Data Entry and Claims Specialist to join our team at arenaflex. As a key member of our operations team, you will be responsible for supporting and promoting change management initiatives, meeting departmental quality and service standards, and delivering routine work independently in a timely manner. You will also leverage critical thinking and problem-solving skills to create and modify member level records, maintain accurate member records, and apply policy provisions to determine necessary changes.
Key Responsibilities:
- Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
- Meets or exceeds departmental quality and service standards.
- Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
- Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
- Determines eligibility and confirms effective dates for benefit elections based on contractual guidelines.
- Leverages critical thinking and problem-solving skills to create and modify member level records across multiple products, applications, platforms.
- Maintains accurate member records by verifying dates, names, salary figures, and other information provided by groups.
- Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes.
- Considerate of what the customer will experience in all actions. Recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness on system work independently.
Qualifications:
Education and Experience:
* High School or GED (Minimum Required)
* No prior experience required
Other Skills and Abilities:
* Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.
* Ability to perform under stress in cases of emergency, critical or hazardous situations.
* Ability to work with others in a team environment.
* Demonstrates ability to work in a fast-paced environment.
* Demonstrates interpersonal skills with a collaborative style.
* Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
* Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
* Demonstrates the ability to use sound judgment and discretion regarding confidential information.
* Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Successfully completes regulatory and job training requirements.
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. As a Data Entry and Claims Specialist, you will have the opportunity to:
* Work with a talented team of professionals who are passionate about delivering exceptional service and support.
* Develop your skills and expertise in a fast-paced and ever-changing industry.
* Contribute to the success of our operations team and make a meaningful impact on our customers.
* Enjoy a competitive compensation package and comprehensive benefits program.
* Participate in ongoing training and development opportunities to enhance your skills and career prospects.
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Confidentiality Notice:
arenaflex is an equal opportunity employer and is committed to maintaining the confidentiality of all applicant information in accordance with EEO guidelines.
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