Implementation Support Specialist - Healthcare Technology and Solutions Remote Opportunity

Welcome to Access TeleCare: A Leader in Telemedicine Technology and Solutions

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems, and we are seeking a highly skilled and motivated Implementation Support Specialist to join our team. As a remote employee, you will have the freedom and flexibility to work from anywhere, while being part of a dynamic and fast-paced environment that is dedicated to delivering exceptional patient care through telemedicine. Our technology platform, Telemed IQ, enables life-saving patient care and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We take pride in being the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval, and we have maintained that accreditation every year since our inception.

About Our Company Culture and Values

At Access TeleCare, we are passionate about what we do, and we are committed to making a positive impact on the lives of our patients, customers, and employees. Our vision, mission, and values are at the heart of everything we do, and we are looking for individuals who share our passion and commitment to excellence. If you want to learn more about our company culture and values, we invite you to visit our website at accesstelecare.com.

Job Summary: Implementation Support Specialist - Healthcare

The Implementation Support Specialist (ISS) plays a critical role in enhancing the efficiency of our Implementation team by supporting vital aspects of the department’s operations. As an ISS, you will be responsible for assisting with tasks related to the timely throughput of project deliverables, including EMR access, technology endpoint implementation and offboarding processes, and day-to-day administrative support. You will be skilled at administrative support tasks across several projects and timelines, and you will report to the Director of Implementation-Healthcare. Your role will also involve supporting the completion of special projects as allocated, and you will be expected to work effectively across multiple departments to ensure the successful and timely implementation of our projects.

Key Responsibilities:

• Assist with information gathering and data entry processes to support project deliverables
• Support introductory emails and communications with newly onboarding customers to ensure a smooth transition
• Communicate internally across multiple departments to ensure effective collaboration and coordination
• Track completion of all EMR (provider and non-provider access) needed for each implementation project, and effectively communicate the outcomes to stakeholders
• Manage the technology endpoint (cart or station) onboarding and offboarding process, including prioritization of project plan timelines, in cooperation with the Technology Implementation and Logistics teams
• Utilize Salesforce and CRM databases to enter data, extract data, update reports, create reports, and track implementation deliverables
• Provide ongoing support services to the Implementation team, including maintaining client relations, coordination of meetings, training, documentation sharing, and escalation of issues to the appropriate Implementation (Lead) Manager or Director of Implementation as necessary
• Maintain compliance with company policy and procedures, ensuring work and product standards are met at the highest level, including strict confidentiality of health system, provider or non-provider personal information, and patient information
• Perform other duties as assigned to support the Implementation team and the company’s goals and objectives

Essential Qualifications:

To be successful in this role, you will need to have:

• A Bachelor’s degree preferred, although equivalent experience will be considered
• At least 1+ year of administrative experience, preferably in a healthcare setting
• Healthcare experience is preferred, although not essential, as we provide comprehensive training and support to ensure your success

Knowledge, Skills, and Abilities:

The ideal candidate will have:

• Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
• Effective communication skills (written and oral), with the ability to work across various departments and stakeholders
• Strong analytical, organizational, and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Flexibility and adaptability in a fast-paced environment, with a willingness to learn and take on new challenges
• A self-starter mentality, with a strong work ethic and a commitment to delivering high-quality results
• Ability to work effectively under deadlines, with a focus on meeting project timelines and deliverables
• Must be able to remain in a stationary position 50% of the time, with the ability to work in a remote setting

Career Growth Opportunities and Learning Benefits:

At Access TeleCare, we are committed to the growth and development of our employees. As an Implementation Support Specialist, you will have access to comprehensive training and support to ensure your success in the role. You will also have opportunities to develop your skills and knowledge in areas such as project management, healthcare operations, and telemedicine technology. Our company is dedicated to promoting from within, and we encourage our employees to take on new challenges and pursue career advancement opportunities.

Work Environment and Company Culture:

Our company culture is built on a foundation of respect, empathy, and compassion. We believe in creating a work environment that is supportive, inclusive, and empowering, where our employees can thrive and grow. As a remote employee, you will be part of a virtual team that is connected through technology and a shared commitment to our mission and values. We offer a range of benefits and perks to support your well-being and work-life balance, including remote work options, health insurance, health savings account, flexible spending, and paid vacation and sick leave.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, with a salary range that is commensurate with experience. Our benefits and perks include:

• Remote work options, with the flexibility to work from anywhere
• Health insurance (medical, dental, vision), with a range of plan options to suit your needs
• Health savings account, with employer contributions to support your health and wellness
• Flexible spending (medical and dependent care), with the ability to set aside pre-tax dollars for eligible expenses
• Employer-paid life and AD&D insurance, with supplemental options available
• Paid vacation and sick leave, wellness days, and paid holidays, to support your work-life balance and well-being

Conclusion:

If you are a motivated and skilled administrative professional looking for a new challenge, we encourage you to apply for the Implementation Support Specialist role at Access TeleCare. As a remote employee, you will have the freedom and flexibility to work from anywhere, while being part of a dynamic and fast-paced environment that is dedicated to delivering exceptional patient care through telemedicine. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. Don’t miss this opportunity to join our team and make a positive impact on the lives of our patients and customers. Apply now and take the first step towards a rewarding and challenging career with Access TeleCare.

Simple Application Process:

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Our recruitment process typically involves up to 4 interviews via Zoom, and we encourage you to ask questions and learn more about our company culture and values. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

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