Job Description:
• Lead multiple SaaS implementation projects from kickoff through launch, ensuring timely delivery and measurable success.
• Develop strong relationships with customer project leads to understand their 340B program goals and tailor solutions.
• Analyze customer systems and data to configure software accurately and optimize workflows.
• Provide comprehensive training to enable confident use of Verity software and smooth transition to live operations.
• Serve as the primary subject matter expert, escalating technical needs and coordinating internal resources as required.
• Collaborate with Sales, Product Management, and Account Management to align expectations and deliver operational excellence.
• Facilitate proactive communication with customers, TPAs, and internal stakeholders to keep projects on track.
• Document processes and contribute to continuous improvement initiatives for implementation workflows.
Requirements:
• 3+ years of experience in SaaS implementation, project management, or customer-facing technology roles preferred.
• Proven ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Strong analytical skills for troubleshooting data and configuration issues.
• Excellent verbal and written communication skills, including experience leading customer training sessions.
• Proficiency in Microsoft Office tools, with advanced Excel skills.
• Bachelor’s degree in Business, Healthcare, Information Systems, or related field preferred.
• Experience with 340B programs or pharmacy operations.
• PMP certification or formal project management training.
• Background in onboarding remote customers to cloud-based software solutions.
Benefits:
• Health insurance
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
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