Role Description
Are you a DVM looking for a new opportunity and challenge? IDEXX is recruiting for a Diagnostic Support Veterinarian (DSV) to join our Medical Consulting Team. The general practitioner veterinarian in this position provides phone consultations and diagnostic support to clients regarding Reference Laboratory and In-House Diagnostic (IHD) results, with emphasis around understanding the relationship between various test methodologies offered by IDEXX. A high level of importance is placed on quality, service, and timeliness.
• Technical & Consultative Responsibilities:
• Know proper specimen handling techniques for laboratory samples and interferences that may affect test results.
• Understand tests offered by the Reference Laboratories, VetLab & Rapid Assay; specimen requirements; clinical utility; and how to interpret results, especially IDEXX exclusive tests (i.e., SDMA, proBNP, Lyme Quant C6 & Spec cPL/fPL).
• Understand technology behind IHD tests offered by IDEXX (i.e., SNAP tests & VetLab products).
• Communicate with Reference Lab and IHD customers regarding questions, concerns, or discrepancies associated with results.
• Provide support as needed (i.e., training or attending regular meetings) to other CAG (Companion Animal Group) customer support, sales, and technical support groups within IDEXX.
• Participate in IDEXX educational or organizational meetings as they arise.
• Call Tracking:
• Enter all information regarding consultations into the Customer Relationship Management System software.
• Training:
• Onboarding training will be completed virtually. Potential need to travel to Westbrook, ME for in-person training events should they occur.
• Virtual Work Environment Requirements:
• Dedicated quiet office space.
• High-speed internet service with minimum speeds of 30 Mb/s download and 5 Mb/s upload with hardwire access.
• Schedule:
• Full-time (5 days, 40 hours a week).
• Consultation service hours are Monday through Friday, 8am – 9pm EST, and Saturday 8:30 – 5 pm EST.
• A full-time DSV will work 5 days a week, 8-hour shifts within that time frame; scheduling flexibility is preferred.
• Saturday duties will be scheduled (typically 1 per month). You will receive a rotation day off during the week where a Saturday shift is scheduled.
Qualifications
• DVM or equivalent required.
• Typically, 5+ years’ experience in clinical practice.
• Previous experience & knowledge of IDEXX products and services preferred.
• Ability to gain in-depth understanding of the technology behind a variety of diagnostic testing – including technical specifications & medical application.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills, approachability, and ability to work with people.
• A service-oriented attitude.
• Organizational skills - time management, multi-tasking, and coordinating with others.
• High level of self-motivation – ability to work with minimal supervision.
• Computer skills, or ability and desire to learn required skills, are necessary.
• Familiarity with current topics and issues in clinical veterinary medicine.
Requirements
• Extensive sitting, phone, and computer use.
• Hearing acuity sufficient to effectively communicate via telephone and in person.
• Weekend hours will be required.
Benefits
• Competitive compensation, incentives, and benefits.
Company Description
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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