Goway Travel is a family-owned global leader in tailor-made travel, founded in Toronto in 1970. The Groups Operations Coordinator plays a vital role in ensuring the operational success of group travel bookings, managing timelines, coordinating arrangements, and maintaining high service standards across all group travel operations.
Responsibilities
- Group File Management: Collaborate with Group Specialists on back-end tasks, manage file deadlines, and ensure timely completion of group travel documentation
- Air Travel Coordination: Assist with air quoting, contract management, and special requests (seats, meals, etc.). Ensure timely deposits and ticket issuance
- Supplier & Airline Payments: Request, track, and confirm payments from suppliers/airlines, ensuring deadlines are met
- Verification & Itinerary Management: At 90 days out, verify and update itineraries, communicate changes to internal teams and external partners, and maintain alignment with supplier confirmations
- Ticketing & Documentation QC: Oversee ticketing, ensure passport information is accurate, and perform final quality control checks on all documents before dispatch
- Team Collaboration: Work closely with the Group Specialists, liaising on file statuses, requotes, and itinerary changes. Be the go-to person for troubleshooting issues and escalating when necessary
- Quotes & Bookings: Convert quotes to bookings, ensuring all details are accurate and aligned with the confirmation letter
- Covering for Group Specialist: In the absence of a Group Specialist, manage incoming requests and assist subagents, ensuring all groups are well taken care of as needed
- This will be an evolving role as we move into new systems in 2026 and tasks will adapt with this
Skills
- Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment
- Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers
- Proficiency in travel management systems (Amadeus) and Microsoft Office Suite
- Familiarity with group bookings, airline contracts, and payment processing
- Ability to work well in a team while independently managing responsibilities
- Comfortable troubleshooting and problem-solving in dynamic situations
Benefits
- Paid personal days for when life calls for them
- Your birthday off each year
- We match your RRSP contributions
- Comprehensive medical, dental, and vision coverage
- Continuous learning and industry-leading training
- Exclusive perks and discounts on worldwide getaways
Company Overview
Goway Travel offers travelling and tourism services. It was founded in 1970, and is headquartered in Toronto, Ontario, CAN, with a workforce of 501-1000 employees. Its website is https://www.goway.com/.
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