Job Description:
• Assists patients and providers with questions regarding patient counseling services.
• Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests.
• Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions.
• Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing.
• Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing.
• Provides appropriate follow up when additional information is required for case completion.
• Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases.
• Maintains knowledge of systems involved in patient counseling and laboratory testing.
• Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor.
• Performs other related duties as assigned.
Requirements:
• Bachelor’s degree from an accredited university. Preferred degree in Medical Technology, chemistry, biology, or related physical sciences.
• Excellent verbal and written communication skills.
• Prior clinical or laboratory experience preferred but not required.
Benefits:
• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits
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